The appointment was for 9:30 am and it in fact went 4
hours before the car service was completed. It’s extremely disappointing given that my car had barely 11 thousand miles and no damages. It was held
hours before the car service was completed. It’s extremely disappointing given that my car had barely 11 thousand miles and no damages. It was held up by a needed update. We had no idea that it would take that long as we were not informed and had not planned to use that amount of time. Hence we scheduled other tasks for part of that same day and our day was altered by this unanticipated delay. There was no attempt to even offer a car wash or any compensation for our wasted time.
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by SGORSKI123
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2024 -
Sarant Cadillac responded
Hello,
I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac.
It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it.
What time today or tomorrow would be best for us to connect ?
Best Regards,
Matthew Ryan
Customer Experience Manager
Sarant Cadillac
I have been going to Sarant for years and have never been
disappointed. They always do a great job and take care of anything that needs to be done. Never a problem!
disappointed. They always do a great job and take care of anything that needs to be done. Never a problem!
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by MattnJan
Verified Customer
Verified Customer
Service Price Transparency
I found this dealer to have Friendly, reliable people and
excellent service! I would highly recommend it!
excellent service! I would highly recommend it!
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by bsohl
Verified Customer
Verified Customer
Service Price Transparency
Excellent service Tony D was very intelligent and
accommodating very fast and quick service! Very happy
accommodating very fast and quick service! Very happy
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by DOUGFRESH1031
Verified Customer
Verified Customer
Service Price Transparency
Great service and always a pleasure dealing with Sarant
Cadillac. Returned car as shiny as the day I purchased it.
Cadillac. Returned car as shiny as the day I purchased it.
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by Clara F
Verified Customer
Verified Customer
Service Price Transparency
Nov 23, 2024 -
Clara F responded
It is my pleasure to continue to both call on Sarant for all service and car buying experience and to recommend to family and friends as well!
Excellent service.
Professional, polite, and knowledgeable. Been a customer for several years, and they have been my dealership of choice, for maintaining my Cadillac.
Professional, polite, and knowledgeable. Been a customer for several years, and they have been my dealership of choice, for maintaining my Cadillac.
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by Schwartziej
Verified Customer
Verified Customer
Service Price Transparency
The work was completed in a timely manner and the car was
returned ready to go.
returned ready to go.
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by Sil B
Verified Customer
Verified Customer
Service Price Transparency
Joe and Tony were great!
Professional and pleasure to work with, the only issue I had is when the car was returned to me, it had an odor, it smelled like bad hygiene
Professional and pleasure to work with, the only issue I had is when the car was returned to me, it had an odor, it smelled like bad hygiene
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by haroldcwolfson
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Sarant Cadillac responded
Good morning,
I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac.
It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it.
What time today would be best for us to connect ?
Best Regards,
Matthew Ryan
Customer Experience Manager
Sarant Cadillac
Tony was very aware of my needs and completed the service
in a reasonable time.
in a reasonable time.
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by IMOUNTAIN1
Verified Customer
Verified Customer
Service Price Transparency
Making appointment was very easy getting a feedback from
our service advisor was very easy. How was disappointed that after oil change my air filter in the car or the service sign in the car wasn’t reset.
our service advisor was very easy. How was disappointed that after oil change my air filter in the car or the service sign in the car wasn’t reset.
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by Kandrap
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Toni was excellent