Tony DiGuiseppe
Tony DiGuiseppe at Sarant Cadillac

Tony DiGuiseppe | Page 9

Service Advisor

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.5
484 Reviews
4.5

484 Reviews

Write a Review

484 Reviews of Tony DiGuiseppe

September 12, 2024

Dealership Rating
Employee Rating

Joe and Tony were great! Professional and pleasure to work with, the only issue I had is when the car was returned to me, it had an odor, it smelled like bad hygiene More

by haroldcwolfson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominic Vivo, Joseph Mistretta

Sep 13, 2024

Sarant Cadillac responded

Good morning, I just wanted to take a moment to introduce myself. My name is Matthew Ryan, Customer Experience Manager, here at Sarant Cadillac. It has been brought to my attention that you recently had an experience with us that was not up to our standards. I would like for the opportunity to have a brief conversation with you regarding this matter. We value each and every one of our clients, and we strive for nothing less than complete satisfaction, because you are a part of the Sarant Cadillac Family, and you deserve it. What time today would be best for us to connect ? Best Regards, Matthew Ryan Customer Experience Manager Sarant Cadillac

August 29, 2024

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Tony was very aware of my needs and completed the service in a reasonable time. More

by IMOUNTAIN1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 29, 2024

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Making appointment was very easy getting a feedback from our service advisor was very easy. How was disappointed that after oil change my air filter in the car or the service sign in the car wasn’t reset. More

by Kandrap
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Toni was excellent

August 24, 2024

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We are not happy with the service we received when our brand new car needed a transmission replaced . There was no communication over almost the three months that they had our car to be repaired More

by KSTAUB21
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Salesmen Domenick and John the manager

August 13, 2024

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Employee Rating

Dealership is incredibly wonderful. Your requests for responses to surveys are not. I have fully answered two surveys. Yet, you have sent six requests for responses. As long as I am More

by engteech
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Kevin Falco , Sean Munro

Aug 13, 2024

Sarant Cadillac responded

Thank you for your kind words about our dealership and for bringing the issue with the survey requests to our attention.

August 12, 2024

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Employee Rating

Terrible experience. Tony was rude and unhelpful. Overcharged me and was dismissive and uninformative. Do not recommend at all. More

by andrewdfoster
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Mistretta

Aug 16, 2024

Sarant Cadillac responded

Andrew, thank you for taking the time to share your comments. We appreciate your feedback and would like to speak with you regarding these and any other concerns you may have. Please reach out to Matt Ryan, our Customer Experience Manager at mattryan@sarantcadillac.com or you can leave your contact information privately. We look forward to discussing this matter further with you.

August 01, 2024

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Employee Rating

I chose Sarrant Cadillac 3 years because of its long standing reputation. In the past 3 years I have received nothing but exceptional service from everyone I have come in contact with. A few months ago More

by COOKIE2102
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vic Castagna, Dina Campanaro

Aug 07, 2024

Sarant Cadillac responded

Wow, thank you for the amazing words! Dina will appreciate the shout-out. We are delighted to hear everything went smoothly, and we hope the team can work with you again soon!

July 31, 2024

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Employee Rating

Cadillac has great service. They are wonderful friendly employees. Everyone is so kind. Trusted service from them More

by VENUSJOVI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Kevin Falco

Aug 07, 2024

Sarant Cadillac responded

Thank you for the kind words! Please let us know when you're ready for your next service!

July 31, 2024

Dealership Rating
Employee Rating

Good coffee while waiting for car to be serviced. No surprises and work completed in a reasonable time. More

by Cadillac customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

Sarant Cadillac responded

We're happy to hear you enjoyed the coffee and were satisfied with the efficient service! Thank you for your feedback.

July 19, 2024

Dealership Rating
Employee Rating

The dealership is outstanding because the people are outstanding. From Tom Sabbatino in sales, Tony DiGuiseppe and Joe Mistretta in service, John, and others, you always feel like you are in good hands More

by bums1988
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 22, 2024

Sarant Cadillac responded

That's fantastic to hear! We truly appreciate you taking the time to recognize our team.

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