Tony Hooman | Page 11

Tony is an excellent example of leadership. He went out of his way to ensure his team took care of us with an exceptional experience! of his way to ensure his team took care of us with an exceptional experience! More

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Junior was awesome he made our whole buying experience painless. I would buy a car here again thanks to Junior. The internet sales department Daryl and Steve on the other hand were not helpful at all painless. I would buy a car here again thanks to Junior. The internet sales department Daryl and Steve on the other hand were not helpful at all when I contacted them the week before. They made it seem like it’d be impossible to get me into a new vehicle. More

by MHESS9790 Verified Customer Verified Customer

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I have been to many dealerships in the past, from Honda's , Toyota's to Mazda's. None of them compares to Five Star Subaru. Bill Klozik is the go to person there. I have known him since he was at Bob Moore S , Toyota's to Mazda's. None of them compares to Five Star Subaru. Bill Klozik is the go to person there. I have known him since he was at Bob Moore Subaru, I don't consider him just a sales person, he is an advisor, a brother. He always thinks good about the people he meets. Every department at the dealership is a charm. Everyone is friendly there. I had the honor of meeting the General Managers in their office and talk to them for a while, they are marvelous. Never been disappointed with the service department, they get things done in a solid way, all the service advisors and the techs are very friendly and wonderful people. There is always so much good to say about this dealership which will never end. I will recommend Five Star Subaru of Grapevine to the whole world. More

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This car-buying experience was the seventh one in my lifetime. It was always a dreaded event in the past. This time, Five Star made it an enjoyable one. The interaction was up-front and transparent. lifetime. It was always a dreaded event in the past. This time, Five Star made it an enjoyable one. The interaction was up-front and transparent. The salespeople and finance department were helpful without being pushy. Whatever I needed, they seemed happy to provide. The pricing was in line with research I had done. I have been very pleased. More

by Karen Verified Customer Verified Customer

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Spencer was knowledgeable, courteous, informative, patient and friendly. Highly recommend. The service after the sale has been exceptional and we look forward to a long relationship with this deale patient and friendly. Highly recommend. The service after the sale has been exceptional and we look forward to a long relationship with this dealership. We had purchased a Ford Edge from Sam Pack Ford in Carrollton in 2014 and were hopeful we'd receive the same exceptional service. Five Star Subaru has not disappointed. We are thoroughly enjoying our new Forester!!!! More

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did an online purchase that went very smooth. when i went to complete the sale there was some changes made to my surprise. the online trade evaluation was off and there was a drop in my trade allotment. Alth to complete the sale there was some changes made to my surprise. the online trade evaluation was off and there was a drop in my trade allotment. Although they couldn't do much for the trade, they did however take extra care in the purchase vehicle. this showed me how much they value a customer and I will definitely recommend them to anyone looking to buy a subaru. More

by duboval Verified Customer Verified Customer

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I got an immediate response to my internet inquiry. Once I detailed what kind of vehicle I was looking for, I got a quote back. A car was detailed and ready for a test drive when we arrived. Financing proce I detailed what kind of vehicle I was looking for, I got a quote back. A car was detailed and ready for a test drive when we arrived. Financing process was a breeze. This dealership is appropriately named ~ 5 Star! More

by kkzfrog Verified Customer Verified Customer

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Brought my Subaru in for some warranty work. They had to order the part and it arrived in a few days. They called and let me know and we made an appointment. Brought vehicle in. They told me it would be abo order the part and it arrived in a few days. They called and let me know and we made an appointment. Brought vehicle in. They told me it would be about an hour. It was done in the time I was told. They washed and vacuumed the ascent. Service advisor was great. I recommend Five Star Subaru to anyone looking for a new or ore owned Subaru More

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Spencer set the bar across the board for a perfect customer experience. From the moment I reached out for an inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle itself customer experience. From the moment I reached out for an inquiry, Spencer was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. He was most patient as we looked at several different models of Outbacks. Spencer went above and beyond in every aspect! This is our 2nd Subaru purchase with Five Star Subaru of Grapevine and they go above and beyond in putting the customer first! More

by apharris Verified Customer Verified Customer

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Everyone was very professional from start to finish. Jake was very knowledgeable about all of the ins and outs of the car which was very helpful. Great experience. was very knowledgeable about all of the ins and outs of the car which was very helpful. Great experience. More

by njhyatt1 Verified Customer Verified Customer

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