Tony Lang | Page 93

Routine Service Your people are very courteous and professional; however, I had scheduled my Colorado for a 15000 and was told it would be an hour. Two and a half hou Your people are very courteous and professional; however, I had scheduled my Colorado for a 15000 and was told it would be an hour. Two and a half hours later the truck was ready. Apparently because of a lack of oil for a diesel they had to reach out to another affiliated department to obtain the oil. The problem I have is Ferman knew I was coming in so the oil should have been available. Rob did keep me informed but an hour turned into a longer wait. Also, most service departments I have dealt with in the past, do a fast clean up of the vehicle, not the case here. More

by LPUTNAM3 Verified Customer Verified Customer

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Electrical system repair Diagnosis of charging system issue. Turned out to be the alternator. Vehicle is not a GM automobile, but past repairs and great service prompted me to Diagnosis of charging system issue. Turned out to be the alternator. Vehicle is not a GM automobile, but past repairs and great service prompted me to bring to Tony Lang at Ferman Chevrolet. I can always trust Tony Lang, he has proven to be honest and professional time and time again. I would not even consider going elsewhere. Tony is the reason I return for all repairs on this automobile as well as our Chevrolet Captiva. More

by bnpdunbar Verified Customer Verified Customer

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Great Service Great People I experienced excellent customer service. I went in for an oil change and tire rotation, and it was complete within about an hour. Tom and the rest I experienced excellent customer service. I went in for an oil change and tire rotation, and it was complete within about an hour. Tom and the rest of the service staff were willing to help out right away. More

by rmb_fl_2015 Verified Customer Verified Customer

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saying you have Internet then you should specify not always The service was fine However I discovered too late that some business computers can not get through the wi fi - I only work part time currently - The service was fine However I discovered too late that some business computers can not get through the wi fi - I only work part time currently - so am paid by the hour I scheduled my service around time of a 2pm conference call - I could listen in and take notes and get paid - that's what I thought !! - I could have got a lift back home or used a curtesy car when I dropped it off if I had known --- but upon being told the internet was fine - I spent 20 minutes rebooting my lap top etc - by the time I realized it really wasn't working and then getting annoyed when one guy said oh yes some business PCs don't work it was too late to arrange anything else - So not only did I not get paid for the time - I missed all the news etc on some application issues I really wanted to get info on - So I know the Internet works on my little Kindle - but not for most work PC s it appears - Really Ferman should mention this if a customer specifically asks as I did when making the appointment More

by dward6 Verified Customer Verified Customer

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First service appt Always a pleasure to deal with the service crew at Ferman Chevy. They are always upbeat and ready to help you out. Always professional and courteous Always a pleasure to deal with the service crew at Ferman Chevy. They are always upbeat and ready to help you out. Always professional and courteous. Thanks More

by SOUTHPAwjack1 Verified Customer Verified Customer

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Awesome Five Star Experience Gus T set us up for service and it went so smoothly! Everyone was so nice! Service was fast and excellent. I will definitely be coming back for all Gus T set us up for service and it went so smoothly! Everyone was so nice! Service was fast and excellent. I will definitely be coming back for all future service needs. Best place I have ever been to!!! More

by DEANTHEO Verified Customer Verified Customer

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Regular Service Visit I always bring my 2015 Cruze to Ferman Chevrolet/Tarpon Springs. The staff always treats me like a friend, not a customer. Very professional, friendly I always bring my 2015 Cruze to Ferman Chevrolet/Tarpon Springs. The staff always treats me like a friend, not a customer. Very professional, friendly, and thorough. More

by JIM7109 Verified Customer Verified Customer

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Poor customer service Horrible...not the first time I have had bad service at this dealership..I got the right car but bought it from the wrong dealership...good old boys!! Horrible...not the first time I have had bad service at this dealership..I got the right car but bought it from the wrong dealership...good old boys!!! More

by cherifletcher Verified Customer Verified Customer

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Every one from Service manager to the Shuttle driver are 10+ This is a great dealership. So proffesional. Super clean, well trained, not pushy. We will be buying another care from Ferman within the next 30 days. This is a great dealership. So proffesional. Super clean, well trained, not pushy. We will be buying another care from Ferman within the next 30 days. More

by JBRUNETTE Verified Customer Verified Customer

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Awesome customer service / experience We worked with Kyle and Sarah they were very accommodating and truly a pleasure to work with. They made this whole expierence and transition from leas We worked with Kyle and Sarah they were very accommodating and truly a pleasure to work with. They made this whole expierence and transition from lease to owner simple and thorough. Thank you More

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