Tony Nguyen | Page 4

Greenway Kia West responded

Thank you for the review. I’m glad to hear Tony kept you informed and thoroughly explained everything throughout the process. I also appreciate you pointing out the tire pressure issue — overinflating by 5–10 PSI isn’t acceptable, and we’ll make sure the team is double-checking pressures to the factory spec before vehicles are returned. If you’d like, email me and we’ll be happy to re-check and set them correctly for you right away. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Jeremy, thank you so much for the 5-star review and for being a Verified Customer! I’m very glad to hear you were satisfied with your visit and that Keiara was professional and knowledgeable throughout your service experience. That’s exactly the level of care we want every guest to feel here at Greenway Kia West in Orlando. It’s also great to see Tony Nguyen recognized as part of the team that helped take care of you. We truly appreciate you choosing us and planning to service with us again. If you ever need anything—questions about your vehicle, maintenance, or future service—our team is always here to help. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Cecelia, thank you for being a Verified Customer and for sharing your experience with us! I’m glad to hear you liked our shuttle service and that having someone pick you up and bring you back made things easier for you—that convenience is a big part of what we aim to provide here at Greenway Kia West in Orlando. It’s great to know you felt the service was nice as well. We appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

ambernelson421, thank you for the 5-star review! We appreciate you recognizing Tony N. and the service team for taking great care of you. Thank you for choosing us, and we look forward to seeing you next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Mildred, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re glad to hear that the service and attention you received were excellent and that we’re able to take care of everything you need on time. Your loyalty means a great deal to us, and we’re always here to help anytime you visit. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Ana Maria, Thank you for the wonderful review and for trusting the service department at Greenway Kia West with your vehicles. We are glad to hear that you always receive good attention and that our team takes great care of your cars. We truly appreciate your loyalty, and if you ever need anything on future visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi AnishaR, Thank you for sharing your feedback. I am very sorry to hear that you felt dismissed and that your concern required several attempts before being addressed. That is not the experience we want any guest to have, and I understand how frustrating that must have been for you. I want to review what happened during your visits so I can understand where our communication and follow through fell short. Your comments about customer satisfaction are especially important, and I take them seriously. Please reach out to me directly when you are able so I can speak with you, go through the details, and work toward resolving this properly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Prtyann, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. I’m glad to hear your service was excellent and that your advisor took good care of you throughout your visit. We truly appreciate your recommendation — it means a lot to our team. If you ever need anything on future service appointments, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com