Tony Nguyen | Page 5

Greenway Kia West responded

ambernelson421, thank you for the 5-star review! We appreciate you recognizing Tony N. and the service team for taking great care of you. Thank you for choosing us, and we look forward to seeing you next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Mildred, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re glad to hear that the service and attention you received were excellent and that we’re able to take care of everything you need on time. Your loyalty means a great deal to us, and we’re always here to help anytime you visit. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Ana Maria, Thank you for the wonderful review and for trusting the service department at Greenway Kia West with your vehicles. We are glad to hear that you always receive good attention and that our team takes great care of your cars. We truly appreciate your loyalty, and if you ever need anything on future visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi AnishaR, Thank you for sharing your feedback. I am very sorry to hear that you felt dismissed and that your concern required several attempts before being addressed. That is not the experience we want any guest to have, and I understand how frustrating that must have been for you. I want to review what happened during your visits so I can understand where our communication and follow through fell short. Your comments about customer satisfaction are especially important, and I take them seriously. Please reach out to me directly when you are able so I can speak with you, go through the details, and work toward resolving this properly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Prtyann, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. I’m glad to hear your service was excellent and that your advisor took good care of you throughout your visit. We truly appreciate your recommendation — it means a lot to our team. If you ever need anything on future service appointments, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Concepcion, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re grateful for your loyalty, and it’s great to hear that Tony has taken excellent care of you over the years — he’ll truly appreciate your kind words. Providing consistent, reliable service is something we take pride in, and we’re always here whenever you need us. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi irizarrymarcos0, thank you for the kind words! We’re so glad to hear you enjoyed your visit and love the Kia Sportage. Our team at Greenway Kia West works hard to provide great service in a clean, comfortable environment for every guest. We truly appreciate your support and look forward to seeing you again soon! — Anas Lazaar, General Sales Manager · anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com