"Great job by Doug."
Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a family trip the next day.Doug made time for my car and somehow got the A/C fixed! Amazing Service!
The best service center experience I’ve had on multiple occasions now. With a complicated problem, Regina took extra time over the phone and creatively solved it and saved me a lot on repair. When I came in for drop off for repair she and Dennis had me out in less than 5 minutes and dropped me at home.
My family are long time customers of Smythe! I bought 2 cars from Chris Henriksen and regularly have my car serviced there. My mother and sister have done the same. My latest visit involved buying a certified pre-owned car, which I was originally skeptical about with the issues of buying used cars, however I felt at ease that I was able to trust that whatever issues disclosed were taken cared of before the car was sold to me due to my family's relationship with the sales & service team at Smythe. So far I haven't had issues (knock on wood) with my "new" car, so thank you again to everyone at Smythe, especially Chris who sold me my latest vehicle!
"Superior Customer Service"
The service department at Symthe Volvo in Summit has Superior Customer service.
It starts at the top with the manager of the service department. She understands the customers needs and delivers.
The serice advisort that I deal with is Tom Coward. He provides text book Excellent Customer service.
He make sure that I am fully informed and always proves to me that he has my best interest in mind.
Congratulations to Tom Coward and evryone at the service department at Smthe Volvo in Summit.
You show true integrity and concern for your customers. This is a very rare and seldom seen quality into auto dealerships, and for that matter in any business.. You have earned me as a life long Volvo Customer at Smthe.
"All-around excellence! Outstanding team! Great dealership!"
- Loyal customer
Having experienced a 30 year relationship with and 9 vehicles purchased through the years from the Smythe team, it has been clear that their organizational culture is characterized by high performance, professionalism, courtesy and friendliness, thorough knowledge and expertise, all anchored by constant focus on customer satisfaction. During the life cycle from the purchasing experience through maintenance / repairs, each and every Smythe associate has been terrific. It has always been a pleasure to deal with Smythe, enjoying the comfortable ambiance and especially the excellent service by cordial and caring staff members.
Tony Plesh assisted me, super service manager! Punctual & to the point with needed services. Honest. Very clean service center. Mycar came back washed. I trusted my car in their hands.
Other Employees Tagged:
"2012 Xc60 servicing"
Came in for a routine visit. Staff as always are very pleasant to deal with. Scheduled for a loaner and received new XC90 which was fun to drive for the day. Overall a good visit.
Came in with air conditioning issue. I was given loaner car which helped me with an important event I was holding on Saturday. Much appreciated.
"Excellent and Friendly Service for almost 15 Years!"
- Lorri Lizza
I have gone to Smythe Volvo for all service, since I bought my car there in 2002. I have never been disappointed. The service department does their best to accommodate my schedule and offer a loaner when I need it. They are friendly, customer-focused, and provide reliable and TRUSTWORTHY service. They have kept my S60 running smoothly all these years. I have 143K miles and still love the car and the fact that I can take it over to Smythe for excellent care. Kudos to the whole Service Department. Keep up the great work!
"long-time fantastic sales and service"
We purchased the new XC90 after much careful research. Smythe Volvo is an extraordinary place - for both sales and service. Sales staff is patient, un-hurried (we looked at this car several times over a long period of time before buying), professional, pleasant. After years of cars purchased and serviced at Smythe we are consistently impressed by the knowledge, honesty, and pleasantness of the staff there. Their personnel stay for years and years, and they provide a very positive experience every time.