Traci Roberts | Page 251

Steve Norris Steve provided us with outstanding customer service every step of the way! His communication skills are excellent and he is very professionable as we Steve provided us with outstanding customer service every step of the way! His communication skills are excellent and he is very professionable as well as personable. More

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Amazing experience for someone with large purchase anxiety Amazed at the car buying experience here! Kevin was extremely up front about all the pricing and options we had and could afford. Knowledgable about t Amazed at the car buying experience here! Kevin was extremely up front about all the pricing and options we had and could afford. Knowledgable about the car we wanted and easy to talk to! No pressure and seriously like buying a car from a friend. I didn't even feel like I was in a dealership buying a brand new car! For someone who gets pretty bad anxiety from large purchases, this was a stress free and an amazing first time car buying experience!! More

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Perfect This dealership was amazing. Open, upfront, and honest about the values of our trade-in, as well as the best vehicle for our price range. Kevin worked This dealership was amazing. Open, upfront, and honest about the values of our trade-in, as well as the best vehicle for our price range. Kevin worked with us and made sure we didn't feel rushed or pressured into make a deal, something we experienced at other local dealerships. We would rate them higher if we could. More

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Amazing experience at Tucson Subaru The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me The service center covered the issue I had with my wrx and I was able to trade it in for a new forester XT with zero hastle. Trent Nichols sold me my last vehicle and my new one. He is who I recommend to all of my friends and family. I don't believe there is a better car salesman/manager in AZ. My family is growing and I will be a Subaru customer for life because of the quality of service and the vehicle engineering. More

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Straight shooters start to finish. Good buying experience. Clean dealership, well-staffed with knowledgeable people. Jennifer Duran (sales) was excellent. She listened, considered, and responded concisely. Clean dealership, well-staffed with knowledgeable people. Jennifer Duran (sales) was excellent. She listened, considered, and responded concisely. Straightforward conversations throughout the transaction with good/prompt follow-up. Better than other dealerships we were exploring. More

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Seamless and Smooth In the beginning of May I had been in contact with Steve Norris via email about possibly trading in our 2014 but we opted not to at the time. (How qui In the beginning of May I had been in contact with Steve Norris via email about possibly trading in our 2014 but we opted not to at the time. (How quickly we changed our minds) Steve was extremely quick to respond to my emails and understanding when we initially opted not to go ahead with a purchase at the time. We took our 2014 Outback in for service during the end of May and were provided with a loaner vehicle. (Which by the way is such an awesome convenience to a family of 4) The loaner had the new touchscreen features that we did not have in our 2014. When we came back at the end of the day we decided to peek at the 2016 Outbacks. Knowing how popular the are we were not surprised at all just to find one on the lot. It was a Limited and out of our price range but what we saw was enough to make us want to trade up. So while looking at the sole Outback we were approached by Ken Murch. He greeted us and introduced himself. All the while keeping us at ease and not giving us that pressured feeling that we have all felt at a dealership before. He opened the car up for us and inquired if we were working with anyone. I let him know that I had spoken to Steve Norris via email. Without any issue Ken set off to find Steve while we continued to check out the Outback. Steve and Ken came back several minutes later. Steve explained to us that he was currently with another customer and let us know that Ken would help us. I explained to Ken our financial situation and what we were looking for from a new Outback. He understood immediately and did not try to force anything onto us. Ken took us inside and made us comfortable while he started the process for evaluating our trade in and locating an incoming vehicle that would work for us. We wanted a Premium Outback with a black cloth interior. He located an Outback that was enroute to the dealer via rail shipment. I unsure about the Twilight Blue color. Ken walked the lot looking for a vehicle that was Twilight Blue. He couldn't find one so he checked the inventory in the back and located one. He pulled the vehicle up front so we could see. My wife loved the color. We went back inside to go over number's for the purchase. The process was quick and painless. We got a great deal. All we had to do was wait for our new Outback to arrive. Less than 2 weeks later I was advised by Ken that our Outback was off the transporter. We set up a time to come finish the paperwork. When we arrived Ken was ready for us and the process went smoothly. He walked us around the new car and walked us through the manuals. During the time we were with Ken he interacted with both of our kids making them both feel welcome and giggle quite frequently. Before we knew it we were in Traci Roberts office dong the finance paperwork. Traci went over the add ons that were available and the pricing. She explained each product and let us make up our own minds on what me might get. She did not force anything on us and let us decide. She answered several questions for us adequately. During the entire time were were with Traci she was friendly to our kiddos (2yrs and 10yrs) She loaned my daughter a stuffed Chik Fil A cow to play with and gave both kids paper to draw on. Next thing we knew the paperwork was done! During the purchase of our 2014 Outback I had a chance to meet Traci. She hasn't changed and that is a plus. She is very friendly and fun to work with. We put all of the family stuff into the new Outback and we were on our way!!! Thanks Tucson Subaru. I was very impressed how welcomed our whole family was while we were in the dealership 2 time for 2+ hours each time. It was nice to have a family welcome environment. I only have two suggestions and those both relate to the kids room. (Which is a great idea by the way) The door to the room causes kids to get their fingers pinched which could cause an injury. Both times we were here the kids computer in the kids room was not working. It could assist in keeping the kiddos occupied while their parents are busy in Sales, Parts or Service. More

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Wanted the best, and Got the Best Spent much time on line looking at different vehicles, sent a short inquiry about my specific needs and wants to Trent Nichols. Trent responded bac Spent much time on line looking at different vehicles, sent a short inquiry about my specific needs and wants to Trent Nichols. Trent responded back very quickly and assured me that he could meet my requirements. He not only met but he and Traci Robert exceeded all expectations. I have dealt with various dealers in the Tucson area over 40 years, This has been the best experience in what can be a stress full decision making process. Trent and Traci made the whole process, easy, fun and stress free More

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We bought a Subaru! We had the best experience possible.... Chris Smith & Traci Roberts made this the easiest car purchase we've ever had. Chris even gave me a dozen red We had the best experience possible.... Chris Smith & Traci Roberts made this the easiest car purchase we've ever had. Chris even gave me a dozen red roses because it was our anniversary! Thanks Chris & Traci! More

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Perfect! My wife and I had a terrific experience. Our previous experiences with car dealerships have been less than stellar. You step on the lot and get att My wife and I had a terrific experience. Our previous experiences with car dealerships have been less than stellar. You step on the lot and get attacked by a school of hungry sharks only interested a quick commission. Not the case here. Our original inquiries came via the internet. Jennifer responded to our inquiries promptly and answered all our questions. As teachers, the end of the school year is always been hectic for us. Jennifer was very patient and understanding. Her follow through was excellent but we never felt pushed. She stayed with us throughout the process and helped us find the exact vehicle we wanted within the budget parameters we set. Traci did the financing paperwork and explained some additional options that were available. She was very pleasant to deal with. If our future experiences are anything like what we have experienced so far, we will be fans for life. More

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Helped make our decision! We had looked at a number of SUVs to purchase, but Kevin Gribble helped us to decide on buying the Subaru Outback. He was more than helpful in showin We had looked at a number of SUVs to purchase, but Kevin Gribble helped us to decide on buying the Subaru Outback. He was more than helpful in showing us all of the features of the vehicle plus demonstrating them on our test drive. Traci Roberts, in Finance, was a pleasure to work with and helped immensely in choosing all of the extra coverage needed to complete our desired vehicle purchase. We would highly recommend Kevin and Traci as the people to talk to prior to making your decision to purchase a vehicle. More

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