Traci Roberts | Page 276

Did my homework, now we're Subaru owners! We searched soooo many options and dealerships for a quality replacement for our tired, but incredibly dependable Mitsubishi Montero (249,500 miles), We searched soooo many options and dealerships for a quality replacement for our tired, but incredibly dependable Mitsubishi Montero (249,500 miles), but because there isn't a Mitsubishi dealer here in Tucson, that wasn't a consideration. We read many wonderful reviews and watched many amazing videos about the Subaru Forester and compared many different makes and models, but in the end, the no brainer was the Subaru Forester; if only we had started at Tucson Subaru our search would have been over immediately! But the searched revealed much of what we didn't want. The Tucson Subaru dealership is warm and inviting. The staff is helpful and understanding. Bob Wilson was pleasant and fun to work with; his personal experience with owning many Subaru's was calming and reassuring since we had no experience with this amazing vehicle! I'm a practical and analytical person, sometimes to my wife's dismay, but she knows that I try to look far beyond the "Flash-N-Glam" that many people only look for in a new vehicle, yet to our surprise, our new to us 2013 Forester is really a perfect fit for our family including, of course, our dog. We can actually say we really like this dealership, unlike any other and love that it is pet friendly. The very nice room for children with computer games, etc made our experience there with a 6 year old much easier for him and us :) The sales, parts and service departments all provided friendly excellent customer service. We really enjoyed our experience with Bob and the staff at Tucson Subaru, we believe you will too! More

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Friendliest and most efficient car-buying experience. Typically when you tell someone you are planning on buying a new car, they typically reply with a cringe or an apology. If you decide to buy your car Typically when you tell someone you are planning on buying a new car, they typically reply with a cringe or an apology. If you decide to buy your car from Tucson Subaru, you deserve a hug. It's rare to work with a dealership that actually cares about their customers and wants to ensure the new car they are buying is truly a good fit. Living in Phoenix, there are several Subaru dealerships within a short drive. My husband and I had been given such an amazing recommendation by a friend, so we decided it was worth making the 4 hour round-trip drive to Tucson to pick up our beautiful new STI. Jack and Traci made everything run so smoothly and we can't thank them enough. If this tells you anything, the experience and the car (of course the car!!) were so amazing, this was actually our 2nd purchase within just a couple months. Jack and Traci walked us through both purchases, and despite being first-time Subaru owners, we will definitely see them again for the next one. Thank you both! More

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Beyond Impressed I had such an impressive experience at Tucson Subaru. The kindness, service and overall quality was the best I have ever experienced. Bob Wilson took I had such an impressive experience at Tucson Subaru. The kindness, service and overall quality was the best I have ever experienced. Bob Wilson took the time to explain to me all the small details of the cross trek that I purchased. Traci, Loren, John had me laughing and were so friendly and kind. I feel so happy that I chose Tucson subaru to purchase my new cross trek from..... WHICH I LOVE!!! I would like to thank them so much for their awesome service and quality. You guys rock! Thank you Bob Wilson for being so patient, kind and for going out of your way to get me the color car I wanted. I know a few of you went of of your way to help me get that car:) You are a Top quality dealership!!!!!!! I recommend everyone go to Tucson Subaru! Thanks again! More

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Wonderful car shopping experience! My husband and I worked with Joe, who made the decision process a personalized experience. He was patient and knowledgeable about the Forester and off My husband and I worked with Joe, who made the decision process a personalized experience. He was patient and knowledgeable about the Forester and offered great advice about how the car could fit our needs. I would highly recommend Joe to anyone interested in Subaru! Traci was also very easy to work with and helped my husband and I understand the financial process easily. She was personable and enjoyable to work with. More

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Comfortable First time I've bought a car without either dreading the experience or feeling like my stomach was tied in knots. It a very relaxing, comfortable exp First time I've bought a car without either dreading the experience or feeling like my stomach was tied in knots. It a very relaxing, comfortable experience from the first contact via email to driving off the lot in my new Forester! More

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Got great service and the vehicle I wanted. Had Ken Murch and Kevin Woessner as my sales guys. They did a great job getting me the vehicle I wanted with the features I liked. Traci Roberts was Had Ken Murch and Kevin Woessner as my sales guys. They did a great job getting me the vehicle I wanted with the features I liked. Traci Roberts was an excellent resource on the financing matters. More

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Kebin was very knowledgable and helpfull and worked hard to Kevin was very knowledgeable and helpful and worked hard to get us our best deal. I didn't feel a hard sell from him, it was a very relaxed atmospher Kevin was very knowledgeable and helpful and worked hard to get us our best deal. I didn't feel a hard sell from him, it was a very relaxed atmosphere. My family has always had a great experience buying Subarus. My father always said that other dealers made him have a sales associate ride in the front seat with him during a test drive or even check his credit first. When he bought the 1998 Outback (a car I still have to this day and I will give to my kids), the salesman asked him how he could buy a car without his wife and actually threw the keys at him and told him to take his wife out to lunch! He always laughed at that. Naturally, he bought. For my money, it's a Subaru. I am so glad you continue that tradition to this day! More

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Professional, Honest - Great Experience I have purchased 5 cars in the past and this is by far the best experience I have ever had. I had done extensive research prior to meeting with CJ. I I have purchased 5 cars in the past and this is by far the best experience I have ever had. I had done extensive research prior to meeting with CJ. I knew I wanted the base model outback and knew what the range on pricing should be. The price was better than expected and I got exactly what I wanted. I did not feel pressure to upgrade from the base model. CJ was very professional and respectful throughout the interaction. Even after we purchased the outback with all paper work complete, he took about 30-45 minutes to really make sure I understood the features of the car, positive aspects of the outback, introduced me to the service department, etc. That was after I felt he had already done an excellent job providing me with information before the purchase. I think many salesman would have been satisfied with making a sale and then been in a hurry to move on to the next sale. That is not at all the experience I had with CJ. I love subaru and I can tell you with confidence when I need another car or if a friend does, CJ at Tucson Subaru will be the first stop. More

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Outstanding Dealer - Terrific Experience Working with Kevin Gribble at Tucson Subaru was the best experience I've ever had with any dealer ever. I submitted an online inquiry regarding a 2015 Working with Kevin Gribble at Tucson Subaru was the best experience I've ever had with any dealer ever. I submitted an online inquiry regarding a 2015 Outback and within minutes, Kevin had emailed me back with answers to my questions. We met at the dealership later that day, test drove the model we were interested in and put a deposit on one that was due to arrive within days. In the following days (4), Kevin did an outstanding job of keeping me informed of the delivery status and on the day the car arrived scheduled the convenient time for me to come in and complete the paperwork and take delivery. As an aside, it really helps that Kevin's just a bit of a techno-geek. His explanation of the Subaru audio and nav system was really good. I've barely had to look at the manual since. I'd also like to commend Traci Roberts in Finance. Not only does she do a really good job of explaining the paperwork and other optional services, she's a model of efficiency. She made what's otherwise a tedious process as painless as possible and did so with a lot of humor. More

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New WRX buyer Manny got my car setup just like I asked. Traci found us a great rate. Overall had a great experience. Would recommend and buy from again. Manny got my car setup just like I asked. Traci found us a great rate. Overall had a great experience. Would recommend and buy from again. More

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