Traci Roberts | Page 277

Ease of shopping I recently was looking into getting into a brand new car, and it wound up being between a Ford and a Subaru (I know, oranges and apples), but I wound I recently was looking into getting into a brand new car, and it wound up being between a Ford and a Subaru (I know, oranges and apples), but I wound up going with the Subaru due to the people there, along with the quality of the car. My salesman, Kevin W, was very approachable and gentle about the sale, not pushing or being aggressive. He was able to answer all of my questions that I had about the vehicle, and has done followups making sure that I like the car, and to see if I have developed any questions about it yet. The finance manager, Traci, was hilarious, professional, and honest. She informed me about everything and again wasn't pushing me into an uncomfortable zone. She was able to explain where all the numbers came from, gave me numerous quotes, and was very flexible towards what I wanted to get. Due to this visit, I would highly recommend working with both of these two extraordinary employees. They are worth working with and cut straight to the point. Thank you both of you! More

Print

2015 Forester I was hesitant to buy a new car just because I have not had great experiences in the past but at the same time I was looking to get away from the deal I was hesitant to buy a new car just because I have not had great experiences in the past but at the same time I was looking to get away from the dealer I had bought my previous car with. My husband and I had a great experience at Tucson Subaru! Kevin Gribble made our buying process easy and seamless. He was very patient with us, answered any questions we had and was immediately available by phone whenever we needed him. We purchased a Forester and wanted it in white, however there were none in Tucson. Kevin immediately had a white one transferred from a dealer in Phoenix and it was in Tucson within hours of us requesting it. Traci Roberts was very nice and made financing easy. We are very pleased with Tucson Subaru and even after I left the dealer and had more questions Kevin was more than happy to help me out! I highly recommend them to anyone looking to buy a new or used car! More

Print

Repair issues to new vehicle i took my 2014 Forester to them for electrical issues. I was at the dealer all day. They could not find the problem. I was frustrated. They allowed me i took my 2014 Forester to them for electrical issues. I was at the dealer all day. They could not find the problem. I was frustrated. They allowed me to trade out of my 2014 and into a 2015. It was the easiest car deal I have ever done. No money out of my pocket and many perks, and at cost deals from them. I was so impressed with Kevin Woessner and how he handled the job. His supervisor, Loren Henry, was great also. The day wasn't easy and the decision wasn't easy, but the team there made a bad day into a good day More

Print

The Power Of SubarWOW Never been a Subaru owner or driver, longtime Mustang and Mazda owner. Time came to investigate based on safety ratings and overall personal experienc Never been a Subaru owner or driver, longtime Mustang and Mazda owner. Time came to investigate based on safety ratings and overall personal experience on the positive side from others I've met. Walked in to just take a peek, but wanted to schedule something off the bat, I don't think I ever even had to walk inside the first time, Steve had met me, inquired about my interest, answered some initial questions, and got me ready to go with contact info for a scheduled test drive in no time flat. Didn't take long after that, Steve took great time and car providing me the answers I needed, the proper comparisons between models, and a great overview of the benefits to moving into the Subaru family. Within about a month (in what I expected to take three or four), I've been a proud Subaru owner and would hope you'll do yourself the favor and at least go to the lot, see what all the fuss is about, and why I can say I have a third soft spot in my heart for a brand of car alongside Mustang and Mazda3. More

Print

Comfortable experience Having last purchased a new car in 2001, I was apprehensive of the whole process, and wishing that the idiot who rear ended me and totaled my car was Having last purchased a new car in 2001, I was apprehensive of the whole process, and wishing that the idiot who rear ended me and totaled my car was having a bad day, as I approached the dealership to buy a replacement for my ancient Cadillac. Nothing to fear - immediately at ease through an experienced and knowledgeable staff from John to Steve to Traci. Their presentation was clear, concise and straight forward. Alternatives and options were offered willingly and I had a sense of fair dealing that led to the lease of a 2015 Legacy. I hope I am now off on the next fourteen years without having to get a new car but if that is not the case I will head right back down to Tucson Subaru. More

Print

A Fun Car Buying Experience! Every point in the car buying process was easy and well understood. Let's start by saying that this is the most fun test drive of any car I have exper Every point in the car buying process was easy and well understood. Let's start by saying that this is the most fun test drive of any car I have experienced. I felt like this test drive really highlighted the features and safety of the vehicle and I did not go home wondering about the capabilities of my new vehicle. The process of of going through the paperwork was easy and I felt that there was no pressure or rush to get into a car. It was ultimately all left in my hands to decide and when the numbers worked for me I was able to easily - with no hassle - able to drive home in a new car. CJ and Traci made this experience positive from start to finish and I really appreciate them. Due to the great experience I had joining the Subaru family I look forward to being a return customer and do not have any fears/concerns with the ability of this team in taking care of my vehicle and potential purchases in the future. More

Print

Another great experience! This is the third Subaru I have purchased from CJ. (We are a Subaru family). He has a wealth of knowledge and personal experience of all three models. This is the third Subaru I have purchased from CJ. (We are a Subaru family). He has a wealth of knowledge and personal experience of all three models...My Outback, my son's Forester, and my daughters Crosstrek. The whole experience was fast and pleasant. Traci is a pro! More

Print

drove down to Tucson and had good experiencee I knew what model I wanted before I arrived and I knew from the website there were 4 available. CJ and I talked price and features, He answered my q I knew what model I wanted before I arrived and I knew from the website there were 4 available. CJ and I talked price and features, He answered my questions, he got my old vehicle evaluated. He is a very pleasant person to deal with. Also, he told me I could call him with questions regarding my vehicle. He really means it! I have called several times and he's been very helpful. The only thing that threw me for a loop was the extended maintenance and warranty. I had no idea it would cost as much as it does, so was taken by surprise. Wish I had been informed beforehand what it would cost so I didn't feel like I had to decide right on the spot to spend the extra $. But all in all, a good car buying experience. More

Print

Good Experience Both CJ and Traci were easy to work with and know their products inside and out! CJ was a fountain of information on the Forester probably because he Both CJ and Traci were easy to work with and know their products inside and out! CJ was a fountain of information on the Forester probably because he owns one. Traci was good to work with on the finance side. More

Print

Great Experience We decided to check out a new vehicle and when we went to Tucson Subaru, we were met with a smile and hand shake. We never felt any obligation to buy We decided to check out a new vehicle and when we went to Tucson Subaru, we were met with a smile and hand shake. We never felt any obligation to buy a new vehicle. Manny was awesome in answering our questions and he never pressured us for anything. Traci was also great. She helped us understand everything we were signing and, while she explained all of the upgrade packages, we never felt like we had to buy something we didn't want. Overall great experience, I will recommend my friends here. More

Print