Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 16

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Tracy Sapienza

August 20, 2024

Dealership Rating
Employee Rating

Had the best experience with George Bode. He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford More

by msminning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Bode , Dave Moga, Will Monske

Aug 20, 2024

Ken Ganley Ford Parma responded

Thank you so much for your kind words for George, and for taking the time to leave us this wonderful feedback!

August 13, 2024

Dealership Rating
Employee Rating

Mike went above and beyond. He found a way to get me my car even though the dealership had no power and I was on a fairly tight timeline to get a car. Great communications. Than More

by ed.campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

Aug 13, 2024

Ken Ganley Ford Parma responded

Ed, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Mike and our team here at Ken Ganley Ford Parma are glad to have you as a customer.

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

August 01, 2024

Dealership Rating
Employee Rating

Jeremy was easy and comfortable to talk with. He has a great personality. I felt very calm and at home talking to him. He was able to walk me through my lease purchase smooth and painlessly. Thro More

by Mike L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Rich Vargo , Jeromy Acord

Aug 02, 2024

Ken Ganley Ford Parma responded

Mike, We are very happy to hear Jeromy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2024

Dealership Rating
Employee Rating

Simple process and friendly staff. Easy to work with and wasn’t high pressure. Seemed to have a good volume of inventory. More

by allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Joe Pinjuh

Jul 30, 2024

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 24, 2024

Dealership Rating
Employee Rating

Bubba made it very easy to do business with Ken Ganley Ford. He was very knowledgeable and his customer service was fantastic More

by JD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

Jul 24, 2024

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

July 09, 2024

Dealership Rating
Employee Rating

The whole experience was great. Everyone was super nice and willing to help. CJ did a great job making sure I understood all the car features and helped me set up Ford pass on my ph More

by elvismemphis27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

Jul 09, 2024

Ken Ganley Ford Parma responded

Elvis, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. C.J., Tracy, and our team appreciate your business and hope to see you again soon!

July 07, 2024

Dealership Rating
Employee Rating

Mike was a pleasure to work with! !! Very timely, polite and knowledgeable! I would highly recommend him! Paperwork was a breeze and he explained everything to me. He set the car up f More

by Heatherlcappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Mike LaScola

Jul 08, 2024

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Jul 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

Dealership Rating
Employee Rating

Finance department took longer then normal . Sales staff was exceptional as always ! Eric did a great job . More

by Tlcuevas75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Asvestas

Jul 06, 2024

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 01, 2024

Dealership Rating
Employee Rating

Great dealership and fantastic sales men and sales women, assisting you. Best people in the world. More

by lavonknowles245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, C.J. Overman, Dan Overman, Madelyn Vega , Annee Close, Mike LaScola, Dave Moga

Jul 01, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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