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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
294 Reviews
4.7

294 Reviews

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294 Reviews of Tracy Sapienza

February 09, 2026

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Employee Rating

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th More

by fritzwelker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kristy Tomcho

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Feb 09, 2026

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Fritz, please do not hesitate to let us know. We are always happy to help!

February 05, 2026

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Employee Rating

Good but this is the third survey I've had to do for this Stop please More

by Jvolszewski
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Feb 08, 2026

Ken Ganley Ford Parma responded

Thank you for choosing our dealership! We're always happy to help in any way possible.

January 12, 2026

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they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation More

by millifae
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Jan 12, 2026

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 07, 2026

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CJ was really good to me. She made buying my new car as easy as possible. She took her time with me and made sure I got everything I wanted. I will definitely get my next vehi More

by jasonjvb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, C.J. Overman

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Jan 07, 2026

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 30, 2025

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Pam Koglman is the Best! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! More

by thomasfast1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Dec 30, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 18, 2025

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Employee Rating

The service was excellent when I purchased my car. The employees was very helpful and professional More

by mzkabrad09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, George Hadgigeorgiou, Dylan Yavorsky

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Dec 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 17, 2025

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Employee Rating

I have no regrets. And I drove a 40 minute drive to get there. I would do it again. Great people there. Thanks guys! More

by JBLANK7432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Mark Rezzano

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Dec 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 17, 2025

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Everything about Ken Ganley was positive! ! Will definitely buy my next vehicle from Ken Ganley ford More

by Stephendora
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Dec 18, 2025

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Dec 20, 2025

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Parma! If you have any further questions, please don't hesitate to reach out!

December 10, 2025

Dealership Rating
Employee Rating

Great No thank you Everyone was very nice, I didn't have to wait around most of the day to leave with a new car. I will definitely refer More

by CHRISK625
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Dec 10, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.

November 27, 2025

Dealership Rating
Employee Rating

Large selection of unused 2025 cars to lease. Salesperson was available earlier than scheduled appointment. More

by someone
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kristy Tomcho

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Nov 28, 2025

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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