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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 22

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Tracy Sapienza

November 13, 2023

Dealership Rating
Employee Rating

The entire process of purchasing the car was efficient and was completely seamless. Each individual was very professional that I dealt with at the location. More

by Patrick Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Mike LaScola

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Nov 14, 2023

Ken Ganley Ford Parma responded

Patrick, Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 16, 2023

Dealership Rating
Employee Rating

Ganley always treats us well when we bring our vehicles in for scheduled maintenance. Everyone is friendly and helpful. More

by EDSELFROD93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, George Hadgigeorgiou , Paul Asano, Ken Pitman, C.J. Overran, sales.

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Oct 17, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Oct 18, 2023

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2023

Dealership Rating
Employee Rating

Mike was great to work with! I previously reached out to schedule a look at a specific vehicle and he had it ready to go for the test drive. He made the process a breeze. Left th More

by amandamgill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy , Mike LaScola, Jeromy Accord

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Oct 05, 2023

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2023

Dealership Rating
Employee Rating

Dealership needs updating. It is small old and everyone is on top of one another. More

by dnmtrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

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Sep 21, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your review. We sincerely appreciate your business and honest feedback. Please don't hesitate to reach out if we can be of any further assistance, we are always happy to help!

Sep 22, 2023

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future to address the issues. Thank you again for your feedback. It helps us to get even better.

September 16, 2023

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Employee Rating

I had a very pleasant experience, Purchasing a used F150 I would definitely recommend this dealership to anyone More

by afelicianojr521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Morgan Gallagher, Dan Overman

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Sep 18, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Sep 18, 2023

afelicianojr521 responded

I had a very pleasant experience from the start to the finish, Thank you very much. To the team at. Ken ganley ford

September 08, 2023

Dealership Rating
Employee Rating

We had a very pleasant experience at this dealership. CJ was very accommodating to our time and requests. More

by Mdang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

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Sep 08, 2023

Ken Ganley Ford Parma responded

It's great to hear that C.J. delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

September 02, 2023

Dealership Rating
Employee Rating

Mike Lascola was friendly and a pleasure to speak with. I felt like he truly cared about my experience and getting me what I wanted at the best price. Overall great experience! More

by rowantrammell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

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Sep 05, 2023

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Ken Ganley Ford West.

Sep 06, 2023

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2023

Dealership Rating
Employee Rating

Professional, courteous, efficient and friendly service. Kept me informed of necessary information. Follow up was good as well. More

by JTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

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Aug 31, 2023

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

August 25, 2023

Dealership Rating
Employee Rating

Austin was extremely helpful in making sure I got the best vehicle for my family. He made sure that all of my car seats fit in appropriately and that I understood all of the features of the vehicle and h More

by Deibeldanielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Aug 25, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Danielle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 24, 2023

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Employee Rating

Great people and great selection of cars. Pam was very helpful. I will be back again for my next car More

by Rtdbeasten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Matt Palffy

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Aug 25, 2023

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

Aug 29, 2023

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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