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Travis Cole
Travis Cole at Niello Volkswagen

Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
188 Reviews
4.9

188 Reviews

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188 Reviews of Travis Cole

August 30, 2025

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Employee Rating

Very Professional advisors, friendly atmosphere, very clean place. Definitely will recommend this dealership! They just don't work on VW, I have taken my previous car '05 Chevy Aveo and they had no issue More

by rcapet77
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Scott Russo, Ronald Stevenson, Brandon Lamb, Brent Cooper

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Aug 30, 2025

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2025

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Very knowledgeable, Travis made our experience with getting our car serviced very easy. Very helpful. More

by carolcoleman45
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Recommend Dealer
Yes
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Aug 29, 2025

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2025

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I think it is a pathetic corporate plan to not repair my $2000 car radio for software More

by DANIEL@DRDANIELALLEN.COM
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Recommend Dealer
No
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Aug 21, 2025

Niello Volkswagen responded

Daniel, I completely understand your frustration and want to note that some dealer limitations (like this one) are set by Volkswagen of America, including the availability of software solutions. Unfortunately, a software solution from Volkswagen of America doesn’t exist for your radio issue. While these constraints are beyond our control, Niello Volkswagen remains committed to assisting you however we can. If you’re able to source the correct replacement radio, we would be happy to install it and resolve your concern. Thank you, Scott Russo, General Manager.

August 21, 2025

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Travis is awesome! His communication through the process, thorough explanation of what services my vehicle needed and friendly personality was refreshing and so appreci More

by TRACYKOPSHY
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Recommend Dealer
Yes
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Aug 21, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 07, 2025

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It was my first time at Niellos as we just got our 2022 Volkswagen Atlas in Feb 2025. Matt was so nice and the service was quick and painless! Loved it so much and thank you tons! More

by kirkarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Aug 07, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2025

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Travis was very helpful and knowledgeable and helpful Everyone who worked the service department are nice and helpful I have no problem More

by AMIRYANVICKY
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Recommend Dealer
Yes
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Jul 24, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 19, 2025

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Employee Rating

Not sure if this rating is for service or sales as I ended up trading the car in If service it was fine More

by KAGANG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tevin Saelee

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Jul 20, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 11, 2025

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Employee Rating

Issue with car was software. Car was serviced month prior. Should have been addressed then. Had to call to get an update. More

by KEVYNSEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2025

Niello Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're sorry to hear that we didn't fully meet your expectations. Please don't hesitate to reach out to us directly if you need further assistance or if you would like to discuss this matter in more detail. We are always happy to help here at Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 26, 2025

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Employee Rating

Matthew was amazing. He was prompt and attentive and provided the best service. I am always so pleased with Niello Volkswagon. More

by MARQUEZJR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Jun 26, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 19, 2025

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Employee Rating

Very efficient and customer oriented. Wish you were located in Roseville or Rocklin. Appreciate your uber service. More

by donna.lunardini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Jun 19, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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