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Travis Cole
Travis Cole at Niello Volkswagen

Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
192 Reviews
4.9

192 Reviews

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192 Reviews of Travis Cole

September 15, 2025

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Employee Rating

Niello VW always provides the best service. Travis is great and helpful and provides excellent customer service. I will continue to bring my vehicle for all of my service needs! More

by STAYLOR25
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Recommend Dealer
Yes
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September 13, 2025

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Exceptionally great customer service! Service completed in a timely manner. My car was well taken care of by Niello Volkswagen! More

by LPATTERSON729
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Kamal Singh, Jason Black

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Sep 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2025

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Travis kept me in the loop during my whole repair experience. Niello helped me get home and back to my car after it was repaired. They have been taking great care of my car since I bought it in 2014. More

by TERIESHOFNER
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Recommend Dealer
Yes
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Sep 12, 2025

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 10, 2025

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Always great service at Niello. Easy to book online, take good care of my vehicles. More

by Sarah
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Sep 10, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 30, 2025

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Very Professional advisors, friendly atmosphere, very clean place. Definitely will recommend this dealership! They just don't work on VW, I have taken my previous car '05 Chevy Aveo and they had no issue More

by rcapet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Scott Russo, Ronald Stevenson, Brandon Lamb, Brent Cooper

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Aug 30, 2025

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 29, 2025

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Very knowledgeable, Travis made our experience with getting our car serviced very easy. Very helpful. More

by carolcoleman45
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Recommend Dealer
Yes
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Aug 29, 2025

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2025

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I think it is a pathetic corporate plan to not repair my $2000 car radio for software More

by DANIEL@DRDANIELALLEN.COM
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Recommend Dealer
No
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Aug 21, 2025

Niello Volkswagen responded

Daniel, I completely understand your frustration and want to note that some dealer limitations (like this one) are set by Volkswagen of America, including the availability of software solutions. Unfortunately, a software solution from Volkswagen of America doesn’t exist for your radio issue. While these constraints are beyond our control, Niello Volkswagen remains committed to assisting you however we can. If you’re able to source the correct replacement radio, we would be happy to install it and resolve your concern. Thank you, Scott Russo, General Manager.

August 21, 2025

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Travis is awesome! His communication through the process, thorough explanation of what services my vehicle needed and friendly personality was refreshing and so appreci More

by TRACYKOPSHY
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Recommend Dealer
Yes
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Aug 21, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 07, 2025

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It was my first time at Niellos as we just got our 2022 Volkswagen Atlas in Feb 2025. Matt was so nice and the service was quick and painless! Loved it so much and thank you tons! More

by kirkarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Aug 07, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 24, 2025

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Travis was very helpful and knowledgeable and helpful Everyone who worked the service department are nice and helpful I have no problem More

by AMIRYANVICKY
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Workmanship
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Recommend Dealer
Yes
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Jul 24, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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