Trevor Martin

Efficient set up with knowledgeable staff. Quick and easy experience in a good location in southern CT Quick and easy experience in a good location in southern CT More

Report | Print

Do not ever take your vehicle to BMW of Darien for service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America wi service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America will tell you there is nothing they can do because the dealer operates on its own. That is exactly what happened to me, and I want to warn other customers before they go through the same nightmare. I brought my X5 in for routine service and a windshield replacement. When I picked it up, my vehicle had clear chemical damage to the exterior paint and a malfunction with the windshield camera system. I documented the damage immediately with timestamped photos 30 mins after picking up the car. I contacted the dealership right away the next day and brought the vehicle back, expecting accountability and a repair. Instead, they kept my car for days, gave me no meaningful updates, and then returned it in the same condition - damaged, with no acknowledgment of what happened under their care. I escalated the issue to BMW North America. A customer relations manager reviewed both the drop-off and post-service video evidence and confirmed what I already knew: the damage was not there before I left my car at BMW of Darien, and it was very clearly there afterward. Yet because this dealership is independently owned, BMW North America could not force them to fix it. In other words, when you take your car to BMW of Darien, you are taking a risk — and you are on your own when something goes wrong. Despite clear evidence and multiple opportunities to do the right thing, BMW of Darien flat-out denied responsibility. They misrepresented the timeline of events, provided misleading information, and refused to make the situation right. This experience has been a complete nightmare, wasting my time, causing stress, and leaving me with a damaged vehicle. Trevor Martin, the service manager, was dismissive throughout the process and refused to accept accountability for the damage that occurred while the vehicle was in their custody. His subsequent offer to reduce the nearly $3,000 repair estimate by $500 constitutes an implicit admission that the damage occurred under BMW of Darien’s control; absent such responsibility, there would be no legitimate basis for offering any reduction. BMW of Darien does not stand behind its work, does not take accountability, and does not treat customers with honesty or respect. They hide behind their status as an “independent dealer” to avoid responsibility. If you value your car, your time, and your sanity, do yourself a favor and stay far away from BMW of Darien. Take your vehicle to a reputable BMW service center that is truly backed by BMW North America, because this location is nothing but a liability. More

Report | Print

Service was beyond awful. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. More

Report | Print

I am always greeted in a very welcoming way. I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service de I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service department. More

Report | Print

BMW of Darien is a fantastic dealership. My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! More

Report | Print

The service was done professionally and quickly. Had a new SUV rental to accommodate me. Very pleased as usual with the service provided at this location and especially with Trevor Martin the Manage Had a new SUV rental to accommodate me. Very pleased as usual with the service provided at this location and especially with Trevor Martin the Manager of the shop. More

Report | Print

Jaime was awesome! Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup simple. Absolutely recommend BMW of Darien as a whole. More

Report | Print

Well managed dealership. Staff is attentive and friendly. Service Advisor Jaime G is knowledgeable, thorough and a BMW enthusiast. Techs’ work is good and timely. Steve Kozlo Staff is attentive and friendly. Service Advisor Jaime G is knowledgeable, thorough and a BMW enthusiast. Techs’ work is good and timely. Steve Kozlowski in sales always gives me a warm greeting when he sees me and keeps me up to date on what’s new. More

Report | Print

Everyone did there job respectfully and responsively. Dan was great with handling questions about extended service. Dan was great with handling questions about extended service. More

Report | Print

Absolutely the best dealership with a phenomenal service team: Trevor and Jamie literally saved the day!! team: Trevor and Jamie literally saved the day!! More

Report | Print