Trevor Martin

My BMW X4 was in for unscheduled service. I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car after the service, was above and beyond what I would expect. This was all very much appreciated. After reading through the service invoice in detail the next day, I sent a follow-up thank-you note to express my sincere gratitude. The service is truly a step above the competition! More

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Great Experience, everyone from the greater to the service rep everyone was friendly and knowledgeable. Very positive experience!!! service rep everyone was friendly and knowledgeable. Very positive experience!!! More

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They made this so easy for a 86yr old woman. The man that picked up car here was so very kind and considerate. 8am was time and 8am he arrived. Jamie was very kind to let me know how car was pro The man that picked up car here was so very kind and considerate. 8am was time and 8am he arrived. Jamie was very kind to let me know how car was progressing. A video of car showed bottom of car.very grateful to man that picked up and delivered car and also the men behind the scene. Trevor martin, Mr Steve Kolosky. And Jamie was on top of everything. Thank you all and men who worked on car. More

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Efficient set up with knowledgeable staff. Quick and easy experience in a good location in southern CT Quick and easy experience in a good location in southern CT More

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Do not ever take your vehicle to BMW of Darien for service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America wi service. This dealership is independently owned, which means it is not truly part of BMW North America. If something goes wrong, BMW North America will tell you there is nothing they can do because the dealer operates on its own. That is exactly what happened to me, and I want to warn other customers before they go through the same nightmare. I brought my X5 in for routine service and a windshield replacement. When I picked it up, my vehicle had clear chemical damage to the exterior paint and a malfunction with the windshield camera system. I documented the damage immediately with timestamped photos 30 mins after picking up the car. I contacted the dealership right away the next day and brought the vehicle back, expecting accountability and a repair. Instead, they kept my car for days, gave me no meaningful updates, and then returned it in the same condition - damaged, with no acknowledgment of what happened under their care. I escalated the issue to BMW North America. A customer relations manager reviewed both the drop-off and post-service video evidence and confirmed what I already knew: the damage was not there before I left my car at BMW of Darien, and it was very clearly there afterward. Yet because this dealership is independently owned, BMW North America could not force them to fix it. In other words, when you take your car to BMW of Darien, you are taking a risk — and you are on your own when something goes wrong. Despite clear evidence and multiple opportunities to do the right thing, BMW of Darien flat-out denied responsibility. They misrepresented the timeline of events, provided misleading information, and refused to make the situation right. This experience has been a complete nightmare, wasting my time, causing stress, and leaving me with a damaged vehicle. Trevor Martin, the service manager, was dismissive throughout the process and refused to accept accountability for the damage that occurred while the vehicle was in their custody. His subsequent offer to reduce the nearly $3,000 repair estimate by $500 constitutes an implicit admission that the damage occurred under BMW of Darien’s control; absent such responsibility, there would be no legitimate basis for offering any reduction. BMW of Darien does not stand behind its work, does not take accountability, and does not treat customers with honesty or respect. They hide behind their status as an “independent dealer” to avoid responsibility. If you value your car, your time, and your sanity, do yourself a favor and stay far away from BMW of Darien. Take your vehicle to a reputable BMW service center that is truly backed by BMW North America, because this location is nothing but a liability. More

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Service was beyond awful. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. More

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I am always greeted in a very welcoming way. I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service de I get the best service. Best communication. And treated with respect. I am grateful for a longtime positive relationship with all of the service department. More

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BMW of Darien is a fantastic dealership. My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! More

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The service was done professionally and quickly. Had a new SUV rental to accommodate me. Very pleased as usual with the service provided at this location and especially with Trevor Martin the Manage Had a new SUV rental to accommodate me. Very pleased as usual with the service provided at this location and especially with Trevor Martin the Manager of the shop. More

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Jaime was awesome! Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup Very attentive with updates on pricing, timing and progress. The service team had my car in and out very quickly while also making after hours pickup simple. Absolutely recommend BMW of Darien as a whole. More

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