Troy Stoops
Troy Stoops at RC Hill Mitsubishi-DeLand
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Troy Stoops | Page 4

Sales Manager

RC Hill Mitsubishi-DeLand

1960 South Woodland Blvd
DeLand, FL 32720

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4.8
333 Reviews

Dealership Experience

13 yrs, 7 mos

Industry Experience

14 yrs, 10 mos

Specialties & Trainings

Assistant Manager

finance

4.8

333 Reviews

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333 Reviews of Troy Stoops

June 17, 2022

Dealership Rating
Employee Rating

If you're in the market for a new or pre-owned vehicle, you have to go to RC Hill Mitsubishi in Demand, FL. Anthony was our salesman, He was awesome. Troy the sales manager was incredible in helping us ob More

by TD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2022

RC Hill Mitsubishi-DeLand responded

Congratulations TD! We are so happy to have provided a great experience purchasing your new vehicle. We look forward to seeing you again. Thank you for taking the time to leave us a review.

May 23, 2022

Dealership Rating
Employee Rating

Employees were very friendly and seemingly helpful but in my opinion a little loose and misleading. I said more than once I didn't want any extra warranties or services but he didn't listen to me and went th More

by Eclipse Cross
Recommend Dealer
No

Other Employees Tagged: Eddie Santiago , Danny Lazu

May 27, 2022

RC Hill Mitsubishi-DeLand responded

Seller Beware. This customer has a difficult time following simple Processes that easily provide results. Continually harassed and used foul language. Very unpleasant behavior. We were transparent and not misleading.

May 27, 2022

Eclipse Cross responded

Enough is enough. I didn't harass anyone and Troy did the cancellation form for me and then told me was finished with so I should go and didn't offer me a copy of the form he completed. The first time I went there to cancel warranties he told me to go home and request the form thru email. I never said a word and left. A week or longer passed and I called and the girl that does that said to come by and she would help me with it. When I went I told Troy I had spoken to her and she said to come by and see her. That's when he said he would do it that he couldn't take me to see the girl. That's when he filled out the form. We didn't have any problems then. We'll a month later I checked and nothing had been. I talked to Danny and he said he would sit down with the girl and check it out and I could come by and get copies. He did tell Danny that he gave the form to acct right after we completed it. That wasn't right because I stopped by there later to get a copy of the paperwork and Troy pulled it out of a desk drawer and then he made me a copy. No problem nothing said by either of us and I left. There was no harassment by anyone at that time. Back to Danny. When he told me what Troy said I blurted out that wasn't true because I saw him get it out of his desk drawer. When I went by to see Danny he had told Troy I had said Troy told a lie. I was sitting outside by myself and Troy came out the door hollering at me said I called him a liar. I had told Danny I would apologize to anyone if I wrong about anything. I would have apologized to Troy but he wouldn't stop hollering at and said he wasn't hollering but he was. I tried to ask him to calm down and talk but he wouldn't do it. I didn't try to argue with him and he finally 10 or 15 minutes of hollering at me he started back inside but opened the door he kept hollering at me. Yes I used foul language one time. I told him to shut the f*** up. He then threatened to have me removed from the property. He is the unpleasant one and the doing all the hollering and calling me names and carrying on. my opinion, By the way his so called simple process still wasn't done after practically a month. I guess it is a simple and efficient process. I would have already done this if given the chance. I do apologize to Troy for my part of this.

May 14, 2022

Dealership Rating
Employee Rating

We dealt with MJ and he was a joy to work with. He answered any questions we had and made the entire process super smooth! More

by Kkruid99
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MJ Foster

May 17, 2022

RC Hill Mitsubishi-DeLand responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 31, 2022

Dealership Rating
Employee Rating

RC Hill Mitsubishi really took care of me when I seriously needed help getting a great vehicle. Thank you! More

by danielwcasteel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 30, 2022

RC Hill Mitsubishi-DeLand responded

Hi Daniel, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 01, 2022

Dealership Rating
Employee Rating

MJ and the rest of the staff here was awesome! They really worked with me and got me the best deal possible given my credit history and finances. Not once did I feel like I was being sold somethin More

by Breida
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MJ Foster

Mar 04, 2022

RC Hill Mitsubishi-DeLand responded

Thank you so much, Breida! Buying a car should be a fun experience and we are so happy you had a great time with our team. Your business means the world to us. Thank you for your kind words. Enjoy your new ride & drive safe!

February 19, 2022

Dealership Rating
Employee Rating

I went in for an oil change on my 2018 Outlander Sport and drove home in a brand new 2022 GT model. Keven was the best. The whole team there are awesome to work with. My 2nd time buying here, I highly r More

by Enid
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Omar Garcia, Keven Garcia , Dewayne

Feb 22, 2022

RC Hill Mitsubishi-DeLand responded

Enid, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, RC Hill Mitsubishi-DeLand

February 07, 2022

Dealership Rating
Employee Rating

Cannot say enough how awesome Russell was!! We've had such bad previous experiences with car dealerships and they made all of those a distant memory. The process was quick, I test drove the car I came in More

by Emilylkoller
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russell Ervast

January 31, 2022

Dealership Rating
Employee Rating

Amazing car buying experience! Robert, Tim, Troy, Eddie, and the rest of the team were professional, honest, and NEVER pushy. They went out of their way to make me feel welcomed, patiently listened to my si More

by yenhtur1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 06, 2022

RC Hill Mitsubishi-DeLand responded

Yenhtur1, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 24, 2022

Dealership Rating
Employee Rating

Extremely friendly and knowledgeable dealership. Gave me a very fair price on my trade-in and finished paperwork in less than an hour. More

by jaboura13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Lazu

Jan 28, 2022

RC Hill Mitsubishi-DeLand responded

Thank you so much! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 11, 2022

Dealership Rating
Employee Rating

Everyone there was so willing to help and do whatever they could to make sure that we were happy. Overall the best car buying experience I have ever had! More

by Masluks11
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keven Garcia

Jan 14, 2022

RC Hill Mitsubishi-DeLand responded

Yay! Thank you so much. We are so thrilled you had the best buying experience with us.

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