Tyler Ratledge | Page 54

Sales person was helpful and NOT pushy They had a decent selection of used cars. The sales person was nice and easy to work with. He wasn't pushy or anything. He gave us plenty of time to t They had a decent selection of used cars. The sales person was nice and easy to work with. He wasn't pushy or anything. He gave us plenty of time to talk about our options. The financial part was slow because they were short staffed in that department. But once we got in there it went pretty quickly. More

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Excellent Experience On vacation and was not really expecting to purchase a vehicle but saw the exact model I was looking for on the computer. I great looking black Tacoma On vacation and was not really expecting to purchase a vehicle but saw the exact model I was looking for on the computer. I great looking black Tacoma with an access cab --- low miles for a used Toyota. I was able to purchase with the 10-year extended warranty. I drove home six hours and she was one smooth ride -- not even a hiccup on the road. Very satisfied with the vehicle and the salesman was professional and friendly, he answered all my questions and tolerated sitting in the back jump seat. More

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Excellent Service Walking in the door everyone was instantly ready to greet and help us. Very organized and they made it a very fast process. Brandon Moon was an excell Walking in the door everyone was instantly ready to greet and help us. Very organized and they made it a very fast process. Brandon Moon was an excellent salesperson and was very patient with us. More

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Excellent Service My husband and I had been looking off and on for a nice, used SUV. We ended up at Toyota of Cleveland pretty late in the evening on a Saturday. Just My husband and I had been looking off and on for a nice, used SUV. We ended up at Toyota of Cleveland pretty late in the evening on a Saturday. Justice showed us three different vehicles and patiently worked with us as my husband and I struggled over the decision. He, Tyler and Justin helped us get to the price point we needed to be in the vehicle. The guys and other staff made us feel welcomed even though it was late in the night. They addressed all of our concerns and were quite funny at times. Overall, it was probably the best experience we have had with the staff of a dealership. More

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purchase of a used car Jimmy was very attentive to my needs and had excellent customer service skills. His manager was also listened to my money concerns and was able to hel Jimmy was very attentive to my needs and had excellent customer service skills. His manager was also listened to my money concerns and was able to help me. Tyler the finiance officer was very personable he was excellent. Over all I was happy with my experience. I believe this dealership has really turned around More

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Best buying experience! Demetrius was so helpful as soon as we met! He was very personable and trustworthy. The Toyota of Cleveland team worked with me and helped me with eve Demetrius was so helpful as soon as we met! He was very personable and trustworthy. The Toyota of Cleveland team worked with me and helped me with everything! I would reccomend this dealership to everyone! More

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Great people We were there yesterday to look for a truck for my wife on purpose to compare and consider all options..and wound up buying our first Toyota and we ar We were there yesterday to look for a truck for my wife on purpose to compare and consider all options..and wound up buying our first Toyota and we are happy with the outcome..needles to say we never compared,but all the procces was so smooth,plus this salesman name tommy so helpful and we were so satisfied,and we really recommend this dealer for the outstanding service..thank you and we are proud of our new Tacoma (anniversary gifts)😀 More

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First Time Car Buyer and Introvert This was my first time buying a car. I thoroughly researched everything about buying a car but I was still extremely nervous about the process conside This was my first time buying a car. I thoroughly researched everything about buying a car but I was still extremely nervous about the process considering the terrible experience most people think of when having to deal with car salespeople. Luckily, Toyota of Cleveland gave us a much better experience than I think most people get when buying a car. Our sales guy wasn't overly pushy and was very friendly to us. The finance guy was also very friendly and helpful. The whole process took about 2 hours, so it wasn't as bad as I thought it was going to be. We came back several days later to sell our old car and got a much better offer than Carmax. So, I definitely recommend both selling to them and buying from them. Up until this point I had only owned American brand cars, but I will never go back. Toyota is so much better customer service wise. More

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Best dealership around!! Everyone at Toyota of Cleveland was absolutely amazing! This was my third Toyota I've bought and my experience here was by far the best dealership!! Everyone at Toyota of Cleveland was absolutely amazing! This was my third Toyota I've bought and my experience here was by far the best dealership!! Demetrius the most kind hearted guy around 😉 More

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New Vehicle Purchase We were shopping for a new Toyota Sienna XLE - and it had to be sky blue pearl! And, while some other car dealers showed less interest in us because We were shopping for a new Toyota Sienna XLE - and it had to be sky blue pearl! And, while some other car dealers showed less interest in us because we were "just" shopping for a mini-van, Toyota was excited to show us the Sienna & showed enthusiasm for the product. Brandon Moon was incredibly helpful throughout the entire process and was able to answer all our questions. He found the exact color & model for which we were looking, & he and Shaq Daniel worked together to get us the best deal & offered us a great price on our trade-in vehicle. In fact, Shaq stayed quite true to the Toyota motto - "Let's go places!". What better vehicle to go to all those places we've always wanted to visit (like Texas) than our gorgeous new Sienna?! ;-) Even after we had made our decision, Brandon took us on a test drive & made sure we were completely satisfied before we signed the final paperwork. On the financial side of things, Tyler Ratledge researched to be sure we were getting the best loan rate, & then very clearly went over all the different warranty & maintenance information. And, finally, once all the paperwork was signed, Brandon worked incredibly hard to be sure we had our van in time to show it off at a party the next evening. Toyota of Cleveland is super-clean & super-friendly & offers all kinds of great amenities. Sometimes, when you're buying a new vehicle, different aspects of the process can "taint" the experience - not this time!! From beginning to end, we had a great experience, & we would definitely recommend both the dealership & Brandon Moon to our family & friends! We love our new Sienna!! More

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