Val Valadez | Page 9

I purchased a new vehicle with Maita Toyota several years ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under war ago, and all services were routinely performed at their service center. Maita failed to identify a major issue with my vehicle while it was under warranty. The major issue was something that takes a long time to develop, but is easy to identify. Coincidentally, the issue was identified IMMEDIATELY after the warranty expired. Maita then preceded to try to sell me over $1.2k in services to fix the issue. When I questioned Maita why they didn’t catch the issue sooner, they accused me of “driving recklessly,” as the primary cause. However, after a complete alignment inspection, the accusation was debunked, and they admitted they were incorrect. Nevertheless, I was still on the hook to fix the issue, even though Maita admitted that they could not explain the cause of the issue. The worst part about the experience was their transparency. Both service managers assured me they would follow up with me, but after eight (8) left messages and two (2) unannounced drop by’s to the service center (both visits I was informed they were on the property but were ‘unavailable.’) over a month long period, I still did not receive a response. Finally, when I filed a complaint with Toyota Corporate, I unsurprisingly received a call back. I purchased one (1) vehicle with Maita, and planned to buy my next vehicle prior to the end of 2024 with them. I’ve also had all my vehicles serviced with them since 2013. I will never return to that dealership, as they have completely lost my trust. More

by AMATO.TONY2 Verified Customer Verified Customer

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I had major work done on my 2005 Corolla. The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! The work performed was done to the highest standards by skilled mechanics. The car is now like new, thanks to them! More

by GEORGE.YOUNT Verified Customer Verified Customer

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Everyone I dealt with was very nice and friendly to me. They worked me in without an appointment. They worked me in without an appointment. More

by momagerjulie Verified Customer Verified Customer

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I am satisfied with there service, they do inspections during the oil change, tell to the customer during the oil change, tell to the customer More

by SNHAQPARAST Verified Customer Verified Customer

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The customer service is excellent. I’ve been bringing my vehicle here for a long time and if there is a problem with service or quality they fix it immediately I’ve been bringing my vehicle here for a long time and if there is a problem with service or quality they fix it immediately More

by MELLIOTTMAR Verified Customer Verified Customer

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We have been going to Maita since 2008; have had a grand total of (4) four Service Advisors during that time. Over time, two have retired and one has been promoted. That is huge news since it shows that M total of (4) four Service Advisors during that time. Over time, two have retired and one has been promoted. That is huge news since it shows that Maita as a company that hires great people who make careers there. Happy employees take care of their customers toooooo. Norbert Santos is our Advisor now. He is perfect and the reason we are waiting for the new Highlander Platinum Hybrids to arrive. We know how much love he will show to that vehicle also. More

by NascarBilly Verified Customer Verified Customer

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They were thorough and went through the exterior of the suv in detail . When I. Picked up my car it was washed and detailed inside . The staff was very friendly and helpful . suv in detail . When I. Picked up my car it was washed and detailed inside . The staff was very friendly and helpful . More

by DONCRUZON Verified Customer Verified Customer

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Very nice service care about all concerned siting place was clean and coffe was perfect and complete on time what they was clean and coffe was perfect and complete on time what they More

by seema4gahunia Verified Customer Verified Customer

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Excellent service. Had front/rear brakes and other maintenance service. Always great communication and care!! Val Valadez was professional and knowledgeable. Will d Had front/rear brakes and other maintenance service. Always great communication and care!! Val Valadez was professional and knowledgeable. Will definitely bring my cars back service. More

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Poor customer service! Was no water available to clean my windshield. Did not call when car was ready. Was no water available to clean my windshield. Did not call when car was ready. More

by RANDYINSAC Verified Customer Verified Customer

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