Val Valadez | Page 10

Maita Toyota has always been one of the best car dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service dealerships in Sac . Never had a problem with the repair and maintenance dept. Great customer service More

by grumptanaka Verified Customer Verified Customer

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Maintenance person was not very attentive nor was he helpful. I had an appointment for 815 confirmed by text and email. I arrived 30 mins before for appointment and drove in to lane #2 for maintenance helpful. I had an appointment for 815 confirmed by text and email. I arrived 30 mins before for appointment and drove in to lane #2 for maintenance appointment line. I advised service person I had an appointment. Maintenance person took me inside did what he had to do in the computer and told me it should take approximately 2 to 2.5 hours. I checked in 2.7 hours later and maintenance worker tellse it's almost done. I sat patiently and got up to inquire about my vehicle and the guy tells me nothing other than asking me if I had an appointment. I showed him email and text confirmation regarding my appointment. Gentle men then says I didn't have an appointment and tells me that my vehicle is just now being worked on after almost 3.8 hours. It then asked the manager about my vehicle. He the manager too tells me that I didn't have an appointment. I also showed the managery confirmed text and email but he didn't seem to care other than apologizing for what happened and did not bother to remedy the situation. All and all I felt very unappreciated and extremely unsatisfied with such terrible customer service More

by vchanthanam Verified Customer Verified Customer

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We went in for an oil change, and they included a fuel tank additive that increased the cost of the service by $50. We didn't ask for it, but it was apparently buried in the paperwork so we had to pay for tank additive that increased the cost of the service by $50. We didn't ask for it, but it was apparently buried in the paperwork so we had to pay for it. Be careful at this place. More

by MWRAY1981 Verified Customer Verified Customer

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Horrible 60,000 mile service. I’ve been bring my car to Maita since 2018 but this experience makes me to never want to deal with them again. Ever. lack of communication, poor serv I’ve been bring my car to Maita since 2018 but this experience makes me to never want to deal with them again. Ever. lack of communication, poor service where they kept my car for over one week and I had to pay for a rental because they ordered the wrong parts, could not reach anyone through a direct call, etc. never again! More

by NDANGLE Verified Customer Verified Customer

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I came here to prep for a long distance road trip, and feel much more secure now thanks to the staff. feel much more secure now thanks to the staff. More

by griffenknights Verified Customer Verified Customer

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They honored a written estimate for a 30k mileage service. Appreciate the integrity. Thank you very much. service. Appreciate the integrity. Thank you very much. More

by NUSHLER316 Verified Customer Verified Customer

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Made an appointment weeks in advance to bring my Toyota Corolla in for an oil change ($200+) and specifically asked that they investigate the tire indicator light on the dashboard, as well as take a look a Corolla in for an oil change ($200+) and specifically asked that they investigate the tire indicator light on the dashboard, as well as take a look at my struts/shocks (tire shop recommended I replace struts/shocks, I wanted dealer's opinion). I waited on-site while the work was being done. After a few hours, they call me, tell me it's done. I go to the counter to sign and pay, and they not only did not take a look at the cause of the tire light being on, but they also didn't look at my struts/shocks. They simply said "your car is the same as when you brought it in." Thanks for nothing, I guess. $200 oil change that I could've had done for far less time and inconvenience just about anywhere else. Left multiple messages for Val Valadez, with my name and phone number, and have never heard back. Every time I call in, I'm given the name of some other manager, and they are conveniently out of office, never return my calls. To those reading this review thinking "maybe this customer is just fussy", this is not a me problem. Been to multiple Toyota dealerships over the years and never seen such poor service. More

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Great Amazing Awesome Wonderful Amazing Beautiful Amazing Great Amazing Awesome Amazing Awesome Wonderful Great Amazing Awesome Great Amazing Customer Services Great Amazing Awesome Amazing Awesome Wonderful Great Amazing Awesome Great Amazing Customer Services More

by fivestarhomeimprovement Verified Customer Verified Customer

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The gentleman was arguing about spark plugs, and I didn’t appreciate it I wasn’t going to pay $900 to have the spark plugs changed. I know it can be cheaper than if I buy the plugs and bring them into you gu appreciate it I wasn’t going to pay $900 to have the spark plugs changed. I know it can be cheaper than if I buy the plugs and bring them into you guys. He didn’t like that well that’s too bad cause I would have to pay you guys labor you still would make money. More

by CMAC53 Verified Customer Verified Customer

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Good service, glad they letting us see the issues of the problem with the car from the beginning, No matter how big or small the issue is. problem with the car from the beginning, No matter how big or small the issue is. More

by NEWYORKCHERRY Verified Customer Verified Customer

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