Victor Villanueva
Victor Villanueva at Arlington Heights Ford

Victor Villanueva | Page 11

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
249 Reviews
4.9

249 Reviews

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249 Reviews of Victor Villanueva

November 01, 2022

Dealership Rating
Employee Rating

I had a recall and I was able to have an appointment that fit my schedule. Also, the dealership drove me home so I could get to another commitment. More

by rcparenti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

October 24, 2022

Dealership Rating
Employee Rating

Victor was awesome, his team diagnosed my cars problem quickly and was able to provide me with a loaner. I always enjoying working with him at Ford. Nowhere else I’d bring my car. Thanks! More

by dimas_chris129
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Oct 27, 2022

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

October 24, 2022

Dealership Rating
Employee Rating

Anthony was very attentive, explained everything i needed to know, and asked if i needed anything More

by wattselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 26, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

October 17, 2022

Dealership Rating
Employee Rating

Love this dealership, waddles the man! Had my car serviced he answered all my questions no hesitation. More

by Boydjuwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 19, 2022

Arlington Heights Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Ford Team

October 11, 2022

Dealership Rating
Employee Rating

Arrived for routine service, but the service advisor pointed out that they had received the parts needed for a recall notice to my 2013 Escape. He then asked if I was interested in having the work done More

by october44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

Oct 14, 2022

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

October 04, 2022

Dealership Rating
Employee Rating

Came in for a GPS update. Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have com More

by GM
Recommend Dealer
No
Oct 05, 2022

Arlington Heights Ford responded

Thank you for the rating and review. We us all reviews as coaching opportunities for our team. Please call me directly on my mobile phone at (847)812-0038 to help resolve the situation. Thank you John Guido, Jr. General Manager/Partner Arlington Heights Ford. jguidojr@ahford.com

September 30, 2022

Dealership Rating
Employee Rating

Always satisfied with work done on my vehicles. Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service ma More

by peuvion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle , Anthony Wojciechowski

Oct 05, 2022

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

September 19, 2022

Dealership Rating
Employee Rating

Everyone is always very nice and helpful. victor got my car ready with no problems More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2022

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

September 07, 2022

Dealership Rating
Employee Rating

Victor was very professional and looked up my information to verify I was a Ford pass member and that paid for my visit! More

by GG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

Arlington Heights Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Arlington Heights Ford Team

September 06, 2022

Dealership Rating
Employee Rating

Great people! Great service dept. will return for all my auto needs.! Richie is great! More

by Marezy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen , Anthony Seamans

Sep 09, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

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