Victor Villanueva
Victor Villanueva at Arlington Heights Ford

Victor Villanueva | Page 11

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
252 Reviews
4.9

252 Reviews

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252 Reviews of Victor Villanueva

November 07, 2022

Dealership Rating
Employee Rating

Arlington Heights Ford provides a professional services, very quick service and price are affordable. Service advisor Victor are the best. More

by Apelc.waw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2022

Arlington Heights Ford responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Arlington Heights Ford Team

November 06, 2022

Dealership Rating
Employee Rating

I bought my Ford Escape from this dealership in 2012 and I’ve had all maintenance completed here! I’m very happy and have referred friends. More

by sweed16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Jacobsen , Anthony Wojciechowski

Nov 09, 2022

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

November 02, 2022

Dealership Rating
Employee Rating

This is the fourth vehicle that we are buying from Arlington Heights Ford. We are very happy with the customer service and enjoy working with our salesman, Jesus! More

by Mrs. Patience
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Cassie Smith, Jesus Sanchez, Jerry Hood, Mike Waddle , Tony Guido, Anthony Wojciechowski

Nov 02, 2022

Mrs. Patience responded

Thank you, Arlington Heights Ford!

November 01, 2022

Dealership Rating
Employee Rating

I had a recall and I was able to have an appointment that fit my schedule. Also, the dealership drove me home so I could get to another commitment. More

by rcparenti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

October 24, 2022

Dealership Rating
Employee Rating

Victor was awesome, his team diagnosed my cars problem quickly and was able to provide me with a loaner. I always enjoying working with him at Ford. Nowhere else I’d bring my car. Thanks! More

by dimas_chris129
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood

Oct 27, 2022

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

October 24, 2022

Dealership Rating
Employee Rating

Anthony was very attentive, explained everything i needed to know, and asked if i needed anything More

by wattselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 26, 2022

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

October 17, 2022

Dealership Rating
Employee Rating

Love this dealership, waddles the man! Had my car serviced he answered all my questions no hesitation. More

by Boydjuwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Lou Alfano, Nicole Bayne , Kevin Juarez, Anthony Velasco, Anthony Wojciechowski

Oct 19, 2022

Arlington Heights Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Ford Team

October 11, 2022

Dealership Rating
Employee Rating

Arrived for routine service, but the service advisor pointed out that they had received the parts needed for a recall notice to my 2013 Escape. He then asked if I was interested in having the work done More

by october44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

Oct 14, 2022

Arlington Heights Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Ford Team

October 04, 2022

Dealership Rating
Employee Rating

Came in for a GPS update. Was told the ones available weren’t good, and have to wait two weeks. It would have been nice to know this ahead of time, because I wouldn’t have com More

by GM
Recommend Dealer
No
Oct 05, 2022

Arlington Heights Ford responded

Thank you for the rating and review. We us all reviews as coaching opportunities for our team. Please call me directly on my mobile phone at (847)812-0038 to help resolve the situation. Thank you John Guido, Jr. General Manager/Partner Arlington Heights Ford. jguidojr@ahford.com

September 30, 2022

Dealership Rating
Employee Rating

Always satisfied with work done on my vehicles. Always far pricing and great service technicians. Mike Waddle does an excellent job of letting me know what is needed. Jerry Hood is great service ma More

by peuvion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle , Anthony Wojciechowski

Oct 05, 2022

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

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