Victoria Barbagallo

Tori listened to me (unlike the man I had dealt with the week prior) and understood what I was concerned about in my vehicle (it had been intermittently leaking in both rear doors onto the plastic "threshol week prior) and understood what I was concerned about in my vehicle (it had been intermittently leaking in both rear doors onto the plastic "thresholds" since I purchased it). Tori obviously explained, in detail, to the techinicians who tried to replicate the issue. Unfortunately, they were not able to replicate it. However, Tori wrote up EXACTLY what the issue is and how they tried to replicate it. This is the EXACT OPPOSITE of my attempt to have my vehicle looked at one week prior for the same issue (same explanation as I gave Tori). Nothing was done during that visit except to tell me the problem was being caused by front end damage that occurred two weeks prior (and I had informed them that this has been a problem since purchase). I regard Tori's listening skills and communication skills very highly!!! She is an awesome member of your team and I would consider coming back to your dealership in the future (unlike the way I felt one week prior!). More

by VTMAPLELOVER Verified Customer Verified Customer

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Victoria was very helpful! They promptly had my car all fixed up and got me back on the road! They promptly had my car all fixed up and got me back on the road! More

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Was able to get in quickly for a very needed and unexpected service. Very pleased! unexpected service. Very pleased! More

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service was prompt and thorough. All work was completed to satisfaction. Service department was polite. All work was completed to satisfaction. Service department was polite. More

by dhfersing Verified Customer Verified Customer

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Victoria was the reason for a good rating. She restored my faith in Handy Toyota as my last experience was BAD She restored my faith in Handy Toyota as my last experience was BAD More

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Great service Quick and efficient drop off Stated in contact with me the entire time contact with me the entire time More

by kkivlehan Verified Customer Verified Customer

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Handy was a pleasure to work with — we bought the Rav4 from you and it was a pleasant experience. More critical is the consistently excellent follow up with maintenance services. from you and it was a pleasant experience. More critical is the consistently excellent follow up with maintenance services. More

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Victoria was very kind and helpful for my needs. Would like to have her again When I need any Work Done on my vehicle Would like to have her again When I need any Work Done on my vehicle More

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The dealership is professional and extremely friendly . The place is always clean and on time . The place is always clean and on time . More

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I returned to Handy Toyota in 2004. I bought my 1st Prius. I have remained with Handy due to the excellent customer service. I feel respected and treated as a knowledgeable person. I'm I bought my 1st Prius. I have remained with Handy due to the excellent customer service. I feel respected and treated as a knowledgeable person. I'm on my 5th Prius & 6th Handy Toyota car. More

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