Vincent Pampena

Overall excellent from sales to service. Great communication with customers. Friendly, professional and knowledgeable staff! Great communication with customers. Friendly, professional and knowledgeable staff! More

Helpful 0

Report | Print

Attentive. Thorough. Owned an equipment issue and did everything possible to ensure efficient and timely turnaround. Outstanding experience all around. Thorough. Owned an equipment issue and did everything possible to ensure efficient and timely turnaround. Outstanding experience all around. More

Helpful 0

Report | Print

Service department was a pleasure from the minute I made the appointment by phone. They were super accommodating as to availability and car loaner. I arrived and was met by the nicest Assiciates and Amber w the appointment by phone. They were super accommodating as to availability and car loaner. I arrived and was met by the nicest Assiciates and Amber who quickly and efficiently took all my information.. I was in and out with a loaner in less than 10 minutes… Vincent what a nice guy!!! very organized, knowledgeable and personable, he answered all my questions, communicated with me via text when car was ready. It was so nice meeting him. This is my first experience with BMW of Darien service and I look forward to having my X3 serviced there along with all my BMWs when the time comes Thankyou BMW if Darien! More

Helpful 0

Report | Print

Darien BMW is very professional and very friendly. I’m always happy with their service. Thank you! I’m always happy with their service. Thank you! More

Helpful 0

Report | Print

I bought my 2020 X3 as as demo model. Tom there sold it to us. Great experience. Brought it back with in a couple a month for a problem with the infotainment system. They couldn’t get the Tom there sold it to us. Great experience. Brought it back with in a couple a month for a problem with the infotainment system. They couldn’t get the part so the repair was temporary. Since owning the car this problem is still not resolved. The part is on back order. They never let me know anything about progress. I called him they don’t call me. My representative is Vince he is weak on every level. I push for this resolution more than they do. I would never suggest buying a car there. Sorry BMW of Darien. Sales people Tom was great, but that’s a one time experience. It’s the service that makes up your owning the a repeat experience. More

Helpful 0

Report | Print

This dealer is the worst I’ve ever been to in my life. It took them 7 hours merely to replace the rear brake pads, change the windshield wiper blades and change the oil and I was never called nor text to It took them 7 hours merely to replace the rear brake pads, change the windshield wiper blades and change the oil and I was never called nor text to let me know my car was ready. What’s worse is that I specifically told them not to put My car through their automatic car wash and they did anyway and it put two 15 inch long scratches in the paint located right on the hood. When I got to this dealer they told Me car was ready and had me sign the paperwork and then made Me wait another 20 minutes for My car to be brought to me from their gated rear Lot which customers Cannot enter. I heard another customer yelling at the Service writers while I was there and now I know why. Avoid bringing your BMW to this dealer for service even if you bought it there because they’re TERRIBLE More

Helpful 0

Report | Print

Best dealership in town! Scheduling is quick and convenient. Even if you have an emergency, your needs are met promptly and the communication Thank you Vincent and Trevor for Scheduling is quick and convenient. Even if you have an emergency, your needs are met promptly and the communication Thank you Vincent and Trevor for helping get my baby back before Christmas! You guys are the BEST! 😊🙏🏽 More

Helpful 0

Report | Print

Excellent service- done in time and ready when I arrived- this place is amazing- always! this place is amazing- always! More

Helpful 0

Report | Print

Always the best attention and service. Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash Friendly, warm still maintaining professionalism. Responsive and surprises with terrific car wash More

Helpful 0

Report | Print

Excellent service as usual! Had the front end bushings, rear brake pads and rotors, an alignment and tire rotation. Albano and team were fantastic on timing and the car feels am Had the front end bushings, rear brake pads and rotors, an alignment and tire rotation. Albano and team were fantastic on timing and the car feels amazing. Better handling and security. Thank you BMW of Darien!!! More

Helpful 0

Report | Print