Will Ocasio | Page 3

I have been with Toyota faithfully and happily since 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great incentives. They matched me with Basil Rabie. He was great! Upfront, honest, fair--a real staunch negotiator, funny, kind, helpful and accommodating. I started going there from that point forward mostly because of the ethics that Basil brings to the table. He's fast, efficient, smart and delivers on his promise. Unfortunately, Basil was on vacation when my Highlander was ready for pick up. I said I would only do the deal if Basil got the commission. They said, oh well, we'll help you instead. I insisted on waiting till he returned from vacation and they gave me a hard time. In particular Ross Finkelstein --yes I spelled it right Ross like you told me to on the complaint ;-)--who's surley, cold, sneaky, evasive and generally uncooperative. Next on the list: Shermica Malcom, a veteran supposedly for 23 plus or minus years at Toyota. She yelled at me when I stook up for Basil, see management and he had some differences and he was essentially blackballed on two deals that I put together with Basil on Tuesday! I was upset. I called Basil to find out what was going on at the encouragement of one Mr. Finkelstein. He dared me to call him; so , I did. He said he hadn't checked in with Toyota because he was on vacation. However, last night, Basil had promised me he'd call first thing in the morning though he was not technically allowed to complete the transaction I started with him. I put $200 down Tuesday night on a pearl white with gray interior Highlander for 36 mo lease at $483/mo for my two impoverished brothers to share--Merry Christmas!; and, $500 down the prior week on a metallic silver Highlander with gray interior for me. Shermica yelled at me and pointed her pen at me in a private room like a red headed step child! Out of sight of the cameras in an office. She had combative body language and voice. She said Basil was going to get in big trouble because of me! I said if they jeopardized him I'd tell corporate. She said if Basil goes to her party that she'll kick him out! Immature and vindictive, unprofessional all around. They said fine. I Where do I start with Tom Coppola? Making reference to the cameras. Ross called me irrational because I wanted my money back. I told them I wanted the car released to Atlantic. He said fine then re-negged. Ross stared me down and called me ma'am. unreal disrespect. I was going to buy a Prius, lease tw count them TWO Highlanders. I said calmly but firmly that I would walk if Basil didn't get the deal. They said and I quote "no problem." Forget these guys don't waste your time. Poor Basil. More

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Nice service I’m okay with this What company is it Easy work what’I love it so much work what’I love it so much More

by WALIDALAHERRY Verified Customer Verified Customer

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It was good to work Ma Sears Kesha and she was so wonderful and thank you so much for your help wonderful and thank you so much for your help More

by DOLPHE25 Verified Customer Verified Customer

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The work on my car was spectaculous. And I highly recommend the Mechanic. The car runs like new,except that I have not gotten a chance to take it for a speed drive to see if the original problem exit recommend the Mechanic. The car runs like new,except that I have not gotten a chance to take it for a speed drive to see if the original problem exits. When I do I will inform the Manage Department. They also did not take all the necessary pics for the Insurance Company to validate my claim. I will now have to do it on my own. More

by khaleel321 Verified Customer Verified Customer

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This is my 4th Toyota Highlander ....The leasing part This is my 4th Toyota Highlander .... The leasing part was smooth and a pleasure ... Shermica IS the BEST Keishia handled the deal.... Had to have This is my 4th Toyota Highlander .... The leasing part was smooth and a pleasure ... Shermica IS the BEST Keishia handled the deal.... Had to have a tow hitch installed by an outside contractor .... Paul is head of the company .... He was EXCELLENT......Worked with me to arrange a comeback for the install....My only complaint is that the dealership did have NOT a loaner for me...I had to take the truck back before the job was finished...Then borrow a car to leave mine again... .A dealership this big should have more than one loner.....Andy the front mgr did his best..... More

by JBF196 Verified Customer Verified Customer

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This is my 2nd car in 2 years. The Manager Tom Coppola was excellent the 1st time, and the reason I came back a second time. I will continue to come back and refer others there as a result. Toyota's are g was excellent the 1st time, and the reason I came back a second time. I will continue to come back and refer others there as a result. Toyota's are great cars, when you add great customer service, you have a winning combination. This was the same excellent service from Jerome Robinson who assisted me as well. That day I came in after work to look at new deals and it was raining, not only did Tom and Jerome got me in a new car, but Jerome was in the rain assisting me and another customer with a smile and urgency as it was late. The Sales team are Excellent, I have seen others in action. The finance dept. Frank was great that night. The staff that detailed wash the car 2 days after because i could not stay was excellent I am Very Disappointed with Service department or policy. I left the dealership after 8:30pm. Because of the lateness, rain and i ordered the remote starter And alarm $ 1500, i had to come back the next day to get it installed, which is understandable. My trade in car had wheel locks and a roof rack that needed to be transferred to my new car. Being that it was raining heavily, and after 8:30pm that could not have been done. When I came the next day to have the $1500 add on purchase installed, I was informed by the service department that they could not transfer the wheel locks or the roof rack without charging me for it. Yes, I bought a new car the night before, bought an additional $1500 in accessories to be installed and now I am outside taking off the wheel locks and the roof rack myself because i cannot understand how 1 department, the sales team is excellent with customer service and you have a service department out for nickels and dime refusing to complete the buying experience. I will take my service needs to Plaza auto mall in Brooklyn. Keep up the great work sales team. Advantage Toyota, Please work on and emphasize customer service in the policies and interaction on Service side of the business. It is not the service person Andy's fault, it is a reflection of how the service department it is managed and their policies that seems to go against Toyota's values. Thats how businesses start losing customers on the service side. Even 2 days after I purchased the car, the deal is signed and done, Tom C. and Jerome R. gave me their time, attention and focus to make my car buying experience the best. More

by PASCALL Verified Customer Verified Customer

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as always everything done was top rated stars services always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall More

by djplayer1 Verified Customer Verified Customer

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Whenever I am at the dealership I'm always treated very kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) More

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Great service like always, and great customer service this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! More

by felixrcortes Verified Customer Verified Customer

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Went in for an oil change and got exactly what was needed. The workers were very pleasant and were attentive to my cars needs. Couldn’t have asked for a better dealership. needed. The workers were very pleasant and were attentive to my cars needs. Couldn’t have asked for a better dealership. More

by AWASH94 Verified Customer Verified Customer

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