Will Ocasio | Page 4

It was good to work Ma Sears Kesha and she was so wonderful and thank you so much for your help wonderful and thank you so much for your help More

by DOLPHE25 Verified Customer Verified Customer

Report | Print

The work on my car was spectaculous. And I highly recommend the Mechanic. The car runs like new,except that I have not gotten a chance to take it for a speed drive to see if the original problem exit recommend the Mechanic. The car runs like new,except that I have not gotten a chance to take it for a speed drive to see if the original problem exits. When I do I will inform the Manage Department. They also did not take all the necessary pics for the Insurance Company to validate my claim. I will now have to do it on my own. More

by khaleel321 Verified Customer Verified Customer

Report | Print

This is my 4th Toyota Highlander ....The leasing part This is my 4th Toyota Highlander .... The leasing part was smooth and a pleasure ... Shermica IS the BEST Keishia handled the deal.... Had to have This is my 4th Toyota Highlander .... The leasing part was smooth and a pleasure ... Shermica IS the BEST Keishia handled the deal.... Had to have a tow hitch installed by an outside contractor .... Paul is head of the company .... He was EXCELLENT......Worked with me to arrange a comeback for the install....My only complaint is that the dealership did have NOT a loaner for me...I had to take the truck back before the job was finished...Then borrow a car to leave mine again... .A dealership this big should have more than one loner.....Andy the front mgr did his best..... More

by JBF196 Verified Customer Verified Customer

Report | Print

This is my 2nd car in 2 years. The Manager Tom Coppola was excellent the 1st time, and the reason I came back a second time. I will continue to come back and refer others there as a result. Toyota's are g was excellent the 1st time, and the reason I came back a second time. I will continue to come back and refer others there as a result. Toyota's are great cars, when you add great customer service, you have a winning combination. This was the same excellent service from Jerome Robinson who assisted me as well. That day I came in after work to look at new deals and it was raining, not only did Tom and Jerome got me in a new car, but Jerome was in the rain assisting me and another customer with a smile and urgency as it was late. The Sales team are Excellent, I have seen others in action. The finance dept. Frank was great that night. The staff that detailed wash the car 2 days after because i could not stay was excellent I am Very Disappointed with Service department or policy. I left the dealership after 8:30pm. Because of the lateness, rain and i ordered the remote starter And alarm $ 1500, i had to come back the next day to get it installed, which is understandable. My trade in car had wheel locks and a roof rack that needed to be transferred to my new car. Being that it was raining heavily, and after 8:30pm that could not have been done. When I came the next day to have the $1500 add on purchase installed, I was informed by the service department that they could not transfer the wheel locks or the roof rack without charging me for it. Yes, I bought a new car the night before, bought an additional $1500 in accessories to be installed and now I am outside taking off the wheel locks and the roof rack myself because i cannot understand how 1 department, the sales team is excellent with customer service and you have a service department out for nickels and dime refusing to complete the buying experience. I will take my service needs to Plaza auto mall in Brooklyn. Keep up the great work sales team. Advantage Toyota, Please work on and emphasize customer service in the policies and interaction on Service side of the business. It is not the service person Andy's fault, it is a reflection of how the service department it is managed and their policies that seems to go against Toyota's values. Thats how businesses start losing customers on the service side. Even 2 days after I purchased the car, the deal is signed and done, Tom C. and Jerome R. gave me their time, attention and focus to make my car buying experience the best. More

by PASCALL Verified Customer Verified Customer

Report | Print

as always everything done was top rated stars services always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall always the people alway friendly and know there stuff best service ever. I will alway come come to this service station at green acers mall More

by djplayer1 Verified Customer Verified Customer

Report | Print

Whenever I am at the dealership I'm always treated very kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) More

Report | Print

Great service like always, and great customer service this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! this time, I really appreciate it, fast service as well, thank you very much guys, keep up the good work! More

by felixrcortes Verified Customer Verified Customer

Report | Print

Went in for an oil change and got exactly what was needed. The workers were very pleasant and were attentive to my cars needs. Couldn’t have asked for a better dealership. needed. The workers were very pleasant and were attentive to my cars needs. Couldn’t have asked for a better dealership. More

by AWASH94 Verified Customer Verified Customer

Report | Print

The service is fantastic. Communication is outstanding. I’m treated like family with respect. I will continue to recommend Advantage Toyota to all family & friends. I’m treated like family with respect. I will continue to recommend Advantage Toyota to all family & friends. More

Report | Print

Excellent service Nice and cool staff Thank you for helping Guys see u next time This time u guys did really Quick Thanks for everything for helping Guys see u next time This time u guys did really Quick Thanks for everything More

by s.simranjit0096 Verified Customer Verified Customer

Report | Print