William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 4

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

January 02, 2020

Dealership Rating
Employee Rating

Courteous, as usual. Service was done in a very timely manor, transportation to and from home was very helpful. The 20 years I have been doing business there are above o More

by Rford44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten, Charles Williams, Phillip Towns , Gene Baxley, Keith Stone

Jan 08, 2020

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 05, 2019

Dealership Rating
Employee Rating

I have had my 2016 Yukon at your facility on 3 occasions; one for repair, one for a factory recall, and the last (this) time for full service. I thought I would try using Master's for oil, lubes, filter, tir More

by Carter
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie, Alyson Johns, David Truitt

Dec 05, 2019

Master Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 23, 2019

Dealership Rating
Employee Rating

Charles was extremely accommodating even though I did not have an appointment but needed my car repaired for my wife’s upcoming trip. The shop was very busy, but he worked it in and got the car back to me be More

by DBowden
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Nov 24, 2019

Master Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 22, 2019

Dealership Rating
Employee Rating

Always gave me good and friendly service. Can always rely on their work and service. They always know me when I come in. They help me on what is needed. Never push any service . Always th More

by claudette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie, David Truitt, Michael Kollodziejcyk, Mech. Brad Gillespie, Ser, Mgr

Nov 22, 2019

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 01, 2019

Dealership Rating
Employee Rating

Staff always courteous and professional. Long time customer of Master . Service staff is quick to assist. People like Ronald Page and William Fanning go above and beyond to help . Philip Towns is alwa More

by EMDUKE
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Phillip Towns

Oct 01, 2019

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 08, 2019

Dealership Rating
Employee Rating

Excellent service provided by GMC Master Buick Always enjoy bringing my God Mother's vehicles (she 81 years old) to Master Buick-GMC, because I have full confidence that excellent service and repai More

by CJ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald , Porsha Cox

Jul 09, 2019

Master Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com | 706-855-9400

May 14, 2019

Dealership Rating
Employee Rating

Very conscientious service writers and Department Very conscientious service Personnel. William Fanning is the best. Charles Williams is the best. They kept me informed and call me when my vehicle is More

by Mike
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams , Gene Baxley

May 15, 2019

Master Buick GMC responded

Mike, it’s great to know that William & Charles provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle, please let us know! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 01, 2019

Dealership Rating
Employee Rating

Vehicle service The service on my Lacrosse has been exceptionally performed at Master Buick. I am very happy and secure with their performance. I will definitely retu More

by Driver1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

May 02, 2019

Master Buick GMC responded

Thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Master Buick GMC. If there is anything more that we can do please come back and see us again. Take care! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 26, 2019

Dealership Rating
Employee Rating

Good people and great service I always make an appointment with Charles Williams. He knows my car and what is going on. I am greeted with a nice good morning and welcome back. Alwa More

by MJONES39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams , David Truitt

Apr 30, 2019

Master Buick GMC responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Master Buick GMC. I will be sure to pass along your kind words to Charles and William. Come back and see us any time! Take care! Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 16, 2019

Dealership Rating
Employee Rating

Very quick and good service Very good and quick service. Your team found another issue I had and brought it to my attention and fixed in on the spot and I thanked because my wife More

by shmdtm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Phillip Towns

Apr 17, 2019

Master Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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