William Fanning | Page 3

I scheduled my vehicle for service and new tires. Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applyin Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applying my GMC points to the invoice. In short, they looked to assist me in every way possible. I will continue to have my vehicle serviced at Master Buick GMC. Thank you! More

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It's always a pleasure to have my Yukon serviced at Master's GMC. Friendly and professional technicians that are always willing to please. Master's GMC. Friendly and professional technicians that are always willing to please. More

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Master Buick GMC is a very professional dealership. Their service department is the best I have visited. It is always a pleasure doing business with them. Their service department is the best I have visited. It is always a pleasure doing business with them. More

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Had a bit of a blip the last time I had service done, Will reached out and found that I was a little dissatisfied and he made sure that I was not unhappy this time. I was in and out in record time. Defin Will reached out and found that I was a little dissatisfied and he made sure that I was not unhappy this time. I was in and out in record time. Definitely be going back when the time comes for a new car as well. More

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I had a GM recall and called you all. The girls there were super, polite, professional and very helpful leading me through the procedure of getting it done. I had an appointment this A.M. and the gu were super, polite, professional and very helpful leading me through the procedure of getting it done. I had an appointment this A.M. and the guys at the service dept. were helpful, professional and courteous. To my surprise, the job was completed earlier than quoted and Michael called me and informed the job was done. I have always had good experiences with your dealership and I will continue to patronize you. Thanks, Eugene Gay More

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The service staff is always helpful and friendly. I am a repeat customer and it’s going to stay that way! The staff always tries to get me what I need and are courteous and professional. repeat customer and it’s going to stay that way! The staff always tries to get me what I need and are courteous and professional. More

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We have bought our last three cars from this dealership & that in it’s self should explain how we feel. The staff is very good, the service department is good, I know we’ll get the proper care when we come i that in it’s self should explain how we feel. The staff is very good, the service department is good, I know we’ll get the proper care when we come in! Thank you More

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Service after the sale! That is a true statement for Master Buick GMC ! The Service Department and Sales department really take care of their customers! Master Buick GMC ! The Service Department and Sales department really take care of their customers! More

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customer service during routine service appointment on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less st on my initial scheduled arrival 8-5-2020 , approximately 15 minutes early, 09:45 (primarily to allow for unexpected traffic delays , ending in less stress for me to be on time), service got off to a bumpy start as I waited for greeting and acknowledgement i.e. good morning, someone will be with you shortly, this did not happen. my approximate wait time was 15 minutes when a gentleman(African American employee) in the rear of the drive thru stall seemed to observe me sitting in my car. he walked over, and I told him I had a 10:00 appointment. he asked me how long I had been waiting and asked if anyone had spoken to me yet. If I could give this employee a rating, it would be greatly satisfied. I love your motto, After we sell, WE SERVE! It’s not just a motto. It’s what we do! today I would have to give a low satisfaction rating to the "we serve" part of your motto. In my career I've had lots of training in BEST customer service, anything else does not meet the standard. In these times when we're all challenged by the impact of a pandemic, best customer service training has to be a must. we are all in this together, finding ways to beat the pandemic and keeping our families safe and provided for. Sincerely, More

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Your service reminds me of vacuum cleaner.. it took from 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it started, and I was only told to “call roadside assistance” is infuriating. After getting the vehicle to your so called service department, not once in two and a half months did anyone call me to update me on the status of the parts. When I called to inquire, the calls were not returned as requested. It would be interesting to know when the parts actually arrived at your facility and then why I was not notified so that a repair could be arranged. It's quite obvious to me that people are not doing what they are paid to do. More

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