William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 5

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

April 09, 2019

Dealership Rating
Employee Rating

Fast and friendly service Engine repairs were completed quickly, but technician damaged the fender. Price was more than I would expect to replace thermostat and radiator flush More

by rlh197600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2019

Master Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 01, 2019

Dealership Rating

Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th More

by jb1968ga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt

Apr 02, 2019

Master Buick GMC responded

At Master Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Be well, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 22, 2019

Dealership Rating
Employee Rating

Two Days In a Row - 2 Vehicles Thank you Master Buick GMC for great service on our vehicles. You are our go to place for vehicle maintenance/service when we are in the South for the More

by kacee24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Mar 25, 2019

Master Buick GMC responded

Thank you for taking the time to leave us a great review! Anytime our customers let us know that they had a very pleasant experience brings us great joy. I am pleased to hear that David did a great job in assisting you. If there is anything else we can do for you please don't hesitate to contact us! Best regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 21, 2019

Dealership Rating
Employee Rating

Great people! Great service and quality products! Bought a number of trucks from Master GMC. I appreciate the no nonsense approach in the negotiation process. Straight forward, patient and professiona More

by gsullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ward, Phillip Towns, Bernard Hughes , David Truitt, Jeff Mckee

Mar 22, 2019

Master Buick GMC responded

Congratulations on your recent purchase! We really appreciate your wonderful feedback and your continued business with us! I’ll definitely share your comments with our team. We look forward to working with you again down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 15, 2019

Dealership Rating
Employee Rating

Oil change and tire rotation. Was met at the door by consultant. He knew why I was there & asked what else needed looked at. Fast service, good price. Feel comfort knowing truck wa More

by TRTIPTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Mar 15, 2019

Master Buick GMC responded

Thank you for reviewing your service experience. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. If there is anything more that we can do please come back and see us again. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 07, 2019

Dealership Rating
Employee Rating

All a great place to get your vehicle serviced Been coming to this dealership service department a long time.. always done a good job..very friendly people and very knowledgeable..work always promi More

by bklnewl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Ward, Wade Howard, Bill Whitten, Phillip Towns , Greg Smith, Keith Stone, David Truitt

Mar 07, 2019

Master Buick GMC responded

Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support! Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 06, 2019

Dealership Rating
Employee Rating

First service for 2019 SUV & Truck We brought our two new 2019 vehicles in for the first service and Steve was very accommodating and responsive to our needs considering the challenge o More

by Saucey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald , Gene Baxley, Alyson Johns

Mar 07, 2019

Master Buick GMC responded

Thank you for sharing your feedback with us. Steve and our service team will be thrilled to know you were fully satisfied with your service experience. We appreciate your business and we look forward to assisting you with any future vehicle needs. Thank you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 04, 2019

Dealership Rating

Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile More

by Brittinip34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Frank Ward, Charles Williams, Steve MacDonald, Brooke Jennings , Porsha Cox, Brad Gillespie, Alyson Johns, David Truitt

February 16, 2019

Dealership Rating
Employee Rating

Have been a customer since 70’s, always good service Appointment took longer than estimated Informed of future service needs, helpful information William Fanning very nice and professional, have dealt More

by Ucford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Feb 18, 2019

Master Buick GMC responded

Thank you for letting us know how your experience was and for choosing Master Buick GMC. William is really great and I’ll be sure to share your feedback with him. Take care until next time! Regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 12, 2019

Dealership Rating
Employee Rating

Good People I always enjoy doing business at master. They always do what they can to help you out! Very nice & helpful people! I would definitely recommend! More

by GADAWGJMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Feb 13, 2019

Master Buick GMC responded

We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Master Buick GMC. Come back and see us any time! Take care! Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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