William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 8

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

August 14, 2018

Dealership Rating
Employee Rating

Wonderful experience Stopped by without an appointment. David checked and right away knew what was wrong with my vehicle and immediately sent it to be repaired. Didn't hav More

by GMCTerrain2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Aug 26, 2018

Master Buick GMC responded

We are thrilled our Service Team was able to quickly and efficiently get you back on the road! We appreciate your kind words and your business! We look forward to seeing you again! Kathy Hensley, Owner

August 14, 2018

Dealership Rating
Employee Rating

GMC Terrain TSB Service adviser was excellent and went out of his way to repair my vehicle in a prompt manner. I look forward to bringing my vehicle here again for se More

by gmcuser123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 16, 2018

Master Buick GMC responded

Thank you! We look forward to seeing you! We appreciate your business! Kathy Hensley, Owner

August 13, 2018

Dealership Rating
Employee Rating

Very friendly and timely service We enjoy having our vehicles serviced by Master Buick. The customer service and integrity of the staff keep us coming back. That is why we keep coming More

by DANARAMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Nov 27, 2018

Master Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Master Buick GMC for your vehicle needs. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 13, 2018

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Employee Rating

Service Department I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appoi More

by popsicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Nov 27, 2018

Master Buick GMC responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Master Buick GMC and we look forward to your continued business! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 12, 2018

Dealership Rating
Employee Rating

Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always More

by m&mrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Nov 27, 2018

Master Buick GMC responded

Thanks for your awesome review! I'm very happy to hear that William and Charles were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 11, 2018

Dealership Rating
Employee Rating

Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

by Melcoles508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 13, 2018

Master Buick GMC responded

Thank you so much for taking the time to give us this great review! We are grateful for your business! Kathy Hensley, Owner

August 11, 2018

Dealership Rating
Employee Rating

Great Service! Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a time More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Nov 27, 2018

Master Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Charles was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 07, 2018

Dealership Rating
Employee Rating

Master GMC always provides excellent service. I have always been pleased with the maintenance and service that I have received at Master GMC in Augusta Georgia. All the employees which I have co More

by BFLEMING29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 08, 2018

Master Buick GMC responded

Thank you for your great review! We appreciate your business! Kathy Hensley, Owner

August 07, 2018

Dealership Rating
Employee Rating

Fantastic Service Department! Came in after lunch with no AC in my Buick . The service department is fantastic! They diagnosed problem, and got me back on the road and COOL in less More

by BrooksLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Nov 27, 2018

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 06, 2018

Dealership Rating
Employee Rating

Replace tire. The Service department was very professional. And the parts department ordered and received my tire the same afternoon. David and William in the ser More

by srp1043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Nov 27, 2018

Master Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

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