William Fanning | Page 7

Service Department I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appoi I took my son's GMC truck in to Master for a couple of small issues and met with my service advisor, Brad Gillespie. I did not have a scheduled appointment but was immediately attended to and these minor issues were quickly and efficiently corrected by true professionals! Thanks also to William Fanning and the entire staff of mechanics and personnel. Thanks again very much to Brad Gillespie! More

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Always get great service. William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always William Fanning is an excellent service manager who gets you the service you need and when you want it. Charles is a great service advisor who always keeps me informed about what my car needs and when it needs it. Always lets me know when my car is ready. More

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Great customer service! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! We Came in for an oil change, great service as always. Gmc is the only place I go to service my 2017 Denali. Thanks guys! More

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Great Service! Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a time Mr. Charles is the epitome of an excellent Service Manager. He and the staff are very professional and always ensure my vehicle is serviced in a timely manner. I am looking forward to a long, specialized relationship as I bring in my vehicle for the scheduled services. Keep up the great work! More

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Master GMC always provides excellent service. I have always been pleased with the maintenance and service that I have received at Master GMC in Augusta Georgia. All the employees which I have co I have always been pleased with the maintenance and service that I have received at Master GMC in Augusta Georgia. All the employees which I have come into contact with have been friendly and professional. More

by BFLEMING29 Verified Customer Verified Customer

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Fantastic Service Department! Came in after lunch with no AC in my Buick . The service department is fantastic! They diagnosed problem, and got me back on the road and COOL in less Came in after lunch with no AC in my Buick . The service department is fantastic! They diagnosed problem, and got me back on the road and COOL in less than a day! Highly recommend these guys! Thank you for going above and beyond, David! Professional, knowledgeable and trustworthy. More

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Replace tire. The Service department was very professional. And the parts department ordered and received my tire the same afternoon. David and William in the ser The Service department was very professional. And the parts department ordered and received my tire the same afternoon. David and William in the service department was real helpful. More

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Very informative and helpful Service dept. has always taken care of my car, notifying me when a specific service is needed and following through with the service. They have compl Service dept. has always taken care of my car, notifying me when a specific service is needed and following through with the service. They have completed the service within a reasonable amount of time. More

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Routine Service Our 2015 Buick Encore was due routine maintenance, so I scheduled the service and took it in. I was greeted by William Fanning and David Truitt, who Our 2015 Buick Encore was due routine maintenance, so I scheduled the service and took it in. I was greeted by William Fanning and David Truitt, who got me signed-in and comfortably situated in the Waiting Room. Before I knew it, the car was serviced, and Mr Truitt explianed all the work that had been performed while Mr Fanning got me checked-out quickly. We always bring our two Buicks to Master Buick/GMC where we know we will be treated with courtesy and the service will be done right and professionally. More

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Service I was previously having my car serviced at a well-known Chevrolet dealership in Augusta, Georgia and was not happy. This dealership has the most cou I was previously having my car serviced at a well-known Chevrolet dealership in Augusta, Georgia and was not happy. This dealership has the most courteous and excellent service technicians who are more than happy to discuss any and all problems with you over the phone. I saw David Truitt when I first went to the dealership and since this was my first visit everything was explained to me up front and was handled very professionally. He called me the following morning and explained the repair and told me exactly when it would be ready. I could not have been more satisfied. They even provide a service to take you to work and pick you up in the afternoon (what a service oriented dealership). David explained it well...."the dealership sells you your first car...the service department sells you your next car." So true. Without good service you are not likely to return to the dealership. Thank you David and Phillip Towns, Service Director, for a awesome experience. More

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