William Fanning
William Fanning at Master Buick GMC

William Fanning | Page 7

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

October 13, 2018

Dealership Rating
Employee Rating

Very good But labor cost high Fixed what we hope are all problems However I think Labor cost is too high and parts seem to keep rising and it is now more cost too keep a car on More

by RBBULTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Phillip Townsen

Oct 15, 2018

Master Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Sincerely, The Master Buick GMC Team

October 06, 2018

Dealership Rating
Employee Rating

Excellent Master Buick. Has been my service and car buying center for 3 Lacrosse and now anEnvision They treat me like family. A great service center! More

by LOWELLG13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2018

Master Buick GMC responded

Thank you for taking the time to write about our dealership! We are so thankful for our loyal Master Family and it is always our honor to serve you! We look forward to seeing you again soon! Kathy Hensley, Owner

October 03, 2018

Dealership Rating
Employee Rating

Service survey Great service by service guys. Brad was excellent in every way. Did what he said he would do. Waited on vehicle and customer service area was extremel More

by EMDUKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns , Brad Gillespie, Ronald Great guy. 10-10-10

Oct 03, 2018

Master Buick GMC responded

Thank you for this great review of Brad and the Dealership! We believe doing what you say you are going to do is the most important part of what we do and we are so happy you had a great experience! We are grateful for you business and look forward to serving you again in the future! Kathy Hensley, Owner

September 28, 2018

Dealership Rating
Employee Rating

Service visit They got me taken care of quickly. Took the truck in to get service so my wife Penny could go on an out of town trip. They were fast and courteous and More

by PESUMMERS324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyson Johns, Andrew Lokey

Oct 02, 2018

Master Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

September 27, 2018

Dealership Rating
Employee Rating

Masters is a dealership I have enjoyed working with. I have done business with Masters for 25 or more years. I have gone to one other dealer to purchase a vehicle and ended up trading it for one at Maste More

by AMCJ111006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Not sure if the other service writer was named David but whoever he was I was pleased.

Sep 28, 2018

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

Sep 28, 2018

Master Buick GMC responded

We are so grateful for our friends and customers who come back to us time and again! We hope that each time you feel the red carpet rolled out for you and you are treated as an honored guest each time!! We thank you for your loyalty and your business. If you need anything at all, please don’t hesitate to call me. Kathy Hensley, Owner (706)922-5213

September 26, 2018

Dealership Rating

Wait time to long Service department is a joke I arrived at 8:08 to get oil change I left at 11:47...only to have my windshield wiper "low" still displayed More

by DSQVIDETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Porsha Cox

Sep 28, 2018

Master Buick GMC responded

I believe you came on a Saturday and I’m very sorry you had to wait. We are adding a technician to our Saturday team to help with the first come, first serve customer wait time. We thank you for your review and always use them to help us focus on what processes we need to improve. I assure you, we will do what we can to make the Saturday process better. We hope we can earn your business back. Thank you. Kathy Hensley Owner

September 26, 2018

Dealership Rating
Employee Rating

Excellent Saturday service took a bit long, but the service team were exceptionally nice and professional. The waiting room was comfortable and the coffee avai More

by Klack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Sep 27, 2018

Master Buick GMC responded

Thank you for the kind words and review! I am happy that the waiting area was to your liking and that everyone treated you exceptionally. Please come back and see us again if you need any assistance in the future! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 31, 2018

Dealership Rating
Employee Rating

Very professional! Great experience always. Master Buick GMC has been servicing my cars for years. Its always nice to see a friendly face with a honest update. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Gillespie

Nov 27, 2018

Master Buick GMC responded

Steve, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

August 16, 2018

Dealership Rating
Employee Rating

100000 Mile Checkup Great service department. Based on other auto service center, the overall cost are price. Good transportation to/from service center. Everything discu More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt

Aug 18, 2018

Master Buick GMC responded

Thank you for taking the time to give us this great review! We do try very hard to be competitive with other service departments in the area! We look forward to serving you in the future and thank you for your business! Kathy Hensley, Owner

August 16, 2018

Dealership Rating
Employee Rating

They were friendly and completed the service on time. Charles was very nice when he checked me in for service. I only had to wait an hour for my service to be completed. William was friendly and helpful w More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Aug 17, 2018

Master Buick GMC responded

Thank you for your review! We appreciate your business! Kathy Hensley, Owner

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