William Fanning | Page 9

Very informative and helpful Service dept. has always taken care of my car, notifying me when a specific service is needed and following through with the service. They have compl Service dept. has always taken care of my car, notifying me when a specific service is needed and following through with the service. They have completed the service within a reasonable amount of time. More

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Routine Service Our 2015 Buick Encore was due routine maintenance, so I scheduled the service and took it in. I was greeted by William Fanning and David Truitt, who Our 2015 Buick Encore was due routine maintenance, so I scheduled the service and took it in. I was greeted by William Fanning and David Truitt, who got me signed-in and comfortably situated in the Waiting Room. Before I knew it, the car was serviced, and Mr Truitt explianed all the work that had been performed while Mr Fanning got me checked-out quickly. We always bring our two Buicks to Master Buick/GMC where we know we will be treated with courtesy and the service will be done right and professionally. More

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Service I was previously having my car serviced at a well-known Chevrolet dealership in Augusta, Georgia and was not happy. This dealership has the most cou I was previously having my car serviced at a well-known Chevrolet dealership in Augusta, Georgia and was not happy. This dealership has the most courteous and excellent service technicians who are more than happy to discuss any and all problems with you over the phone. I saw David Truitt when I first went to the dealership and since this was my first visit everything was explained to me up front and was handled very professionally. He called me the following morning and explained the repair and told me exactly when it would be ready. I could not have been more satisfied. They even provide a service to take you to work and pick you up in the afternoon (what a service oriented dealership). David explained it well...."the dealership sells you your first car...the service department sells you your next car." So true. Without good service you are not likely to return to the dealership. Thank you David and Phillip Towns, Service Director, for a awesome experience. More

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Good follow through on pricing and estimating. I would recommend them. Price was what they said it would be and car done in less than 90 min. on pricing and estimating. I would recommend them. Price was what they said it would be and car done in less than 90 min. More

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Excellent professional service. Excellent folks and excellent service. Very professional and friend folks. I have been a customer of this dealership for almost 40 years and I cannot Excellent folks and excellent service. Very professional and friend folks. I have been a customer of this dealership for almost 40 years and I cannot say enough good things about them. Hats off to Phillip Towns and his entire staff. l More

by PREDFEARN Verified Customer Verified Customer

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Service Outstanding service as usual, Honesty and integrity were evident in my dealings with Charles and others. Had to replace a damaged tire and elected t Outstanding service as usual, Honesty and integrity were evident in my dealings with Charles and others. Had to replace a damaged tire and elected to replace them all. Charles advised me to wait until he checked them for wear. He then called me and advised against replacing the other three as he determined that there was plenty of wear left. Most other dealer service departments would have simply replaced them all. In short, he had the customers best interest in mind and saved me a lot of money. More

by DWIGHTANDMILLIE Verified Customer Verified Customer

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Great Service My A/C blew out and i turned it in on a Wednesday for service, and Thursday afternoon it was ready! It was so quick! The staff was super friendly and My A/C blew out and i turned it in on a Wednesday for service, and Thursday afternoon it was ready! It was so quick! The staff was super friendly and offered me a loaner car. I would recommend them to anyone! More

by CJOHNSON210 Verified Customer Verified Customer

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Transmission services The technolonic was very helpful. He gave me a time line an it was very close to it.That was very helpful for me. To or use the shuttle The technolonic was very helpful. He gave me a time line an it was very close to it.That was very helpful for me. To or use the shuttle More

by thomas-el66 Verified Customer Verified Customer

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