William Pannier | Page 3

Great work and quick service while I waited. I'll be back, if any issues, they will fix it. I'll be back, if any issues, they will fix it. More

by rromain1 Verified Customer Verified Customer

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Trevor was great! So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. More

by pft58 Verified Customer Verified Customer

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Great place to do business. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. More

by MICHELLE95 Verified Customer Verified Customer

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Very disappointed. We have been loyal patrons for years. Spent thousands of dollars there. Thinking that going there for service for our Ford F250 Diesel was doing the We have been loyal patrons for years. Spent thousands of dollars there. Thinking that going there for service for our Ford F250 Diesel was doing the best to keep our truck in good mechanical shape. After our last experience- I will not be going back for any future services ever again. I was quoted an astronomically high estimate for a repair that could not be actually done because of unavailability of a part. My disappointment was that they offered nothing except to leave the vehicle there for 2-3 months broke down in hopes of getting a part eventually. I took my vehicle to a local private diesel mechanic for a second opinion because doing nothing was not an option. The real mechanic was able to accurately diagnose the problem and fix my vehicle. Turns out what Ferman Ford thought was the problem wasn’t the problem at all. Ford mechanics are trained to replace parts that flag codes on the diagnostic computer analyzer. When the problem becomes more complicated they are unable or unwilling or untrained or do not truly understand the mechanics of the engine to address the issue. I don’t know if this is due to lack of training, time, care or lack of passion for understanding the mechanics of a diesel engine. I will be forever thankful for finding the shop where I ended up. I will never be going back to Ferman Ford. And if anyone reading this owns a diesel truck - find somewhere else to go for service. My truck is now running perfectly ! - 1 week later after its terminal diagnosis by Ferman Ford. More

by hollybedforddvm Verified Customer Verified Customer

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Had a slight discrepancy, once identified the team went out of there way to make sure I was taken care of and get the issue resolved. out of there way to make sure I was taken care of and get the issue resolved. More

by firekc23 Verified Customer Verified Customer

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Handled a miscommunication about recall repair. Ford changed the process after I received a letter, resulting in the parts having to be ordered... resulting in a second appointment. William in th Ford changed the process after I received a letter, resulting in the parts having to be ordered... resulting in a second appointment. William in the service dept arranged for my car to be picked up and dropped off after they got the parts in stock. More

by joster4911 Verified Customer Verified Customer

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The Ferman RedTeam staff and administrators are so dependable and helpful. We rely upon the service department to keep us on our many travels. dependable and helpful. We rely upon the service department to keep us on our many travels. More

by sunnysnowflake55 Verified Customer Verified Customer

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Glad our family has Fords. This is the best place for service work, EVER! All 3 of our cars come here. This is the best place for service work, EVER! All 3 of our cars come here. More

by Gebentley61 Verified Customer Verified Customer

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Every thing went find no wait time vehicle was done when was promised and was keep informed about service need or not need was promised and was keep informed about service need or not need More

by shaunna.orestis Verified Customer Verified Customer

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Everything went as planned. Got the car back in a relatively quick amount of time. Got the car back in a relatively quick amount of time. More

by tom.sfero Verified Customer Verified Customer

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