William Roderick | Page 4

Great working with the Team Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There wa Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There was no pressure put on me to purchase as opposed to other places I had visited. More

Helpful 0

Report | Print

No Integrity, Horrific Communication I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service a I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle. More

Helpful 2

Report | Print

I am incredibly pleased with the compassion and professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! professional way I was treated at Jannell Ford in Hanover! Dreams really do come true from Rob Sylvia and management! More

Helpful 0

Report | Print

Straight forward purchase No high pressure selling - love my new truck - salesman was willing to take the time to find the right truck that fit my needs - very happy overall No high pressure selling - love my new truck - salesman was willing to take the time to find the right truck that fit my needs - very happy overall More

Helpful 0

Report | Print

Amazing experience! These people are Rocking it! Over the years I have bought many cars and I will say this is the best experience I have ever had. Courteous, professional, friendly. Best dealers eve Over the years I have bought many cars and I will say this is the best experience I have ever had. Courteous, professional, friendly. Best dealers ever.! If I could give them 10 stars I would. I want to give a special shout out to the finance manger, Steve Gorman, and GM Bill Roderick. Smooth seamless transaction. More

Helpful 0

Report | Print

Best Dealership Jannell Ford is a great dealership. The salesman always makes sure your needs are fulfilled and the no nonsense settlement on the final price is why Jannell Ford is a great dealership. The salesman always makes sure your needs are fulfilled and the no nonsense settlement on the final price is why I would recommend this dealership for a New Fird product or even a used vehicle. More

Helpful 0

Report | Print

A Pleasure to work with I have purchased vehicles from Jannell Ford for 50 years. You can always count on a courteous pleasant experience and a good price. Bill Pellagrini I have purchased vehicles from Jannell Ford for 50 years. You can always count on a courteous pleasant experience and a good price. Bill Pellagrini who we have worked with the last ten or so years will always go above and beyond to make sure your happy with the price, value and satisfaction. More

Helpful 0

Report | Print

50th Anniversary Bullitt When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most fam When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford. More

Helpful 0

Report | Print

Reinstilled faith in the dealership I have to be honest my last buying experience, July 2017, was not a good one at Jannell that I swore not to go back. A month ago I was getting service I have to be honest my last buying experience, July 2017, was not a good one at Jannell that I swore not to go back. A month ago I was getting service on my explorer and Rob Sylvia approached me and struck up a conversation. We hit it off so last week I decided to give Jannell another shot. NIGHT and DAY experience. Rob was busy with another customer when I arrived, I didn't have an appointment, so I waited for him to finish. I am very thankful I did. Rob was extremely professional and manage the entire process. He made sure everything was ready and prepared one step ahead. This is now the 3rd car I have bought from Jannell and by far the best experience I have had. If you are looking for a good, honest and attentive sales person then Rob is your guy. First class all the way. Then came time for finance. Kathy was my kind of girl. She shot me straight and was to the point. I knew what I wanted and I was in and out in less than 10 minutes!! Completely happy with the process! The sales manager Bill remembered by last experience and made it a point to come over and speak to me. He also check in during to process and make sure everything was going smoothly. I will definitely ask ONLY for him moving forward. More

Helpful 0

Report | Print

Purchasing another vehicle following an accident I returned to the dealership following a total loss of my vehicle. I have had a great experience with Jannell Ford in the past so when the accident ha I returned to the dealership following a total loss of my vehicle. I have had a great experience with Jannell Ford in the past so when the accident happened once it appeared to be a total loss; I placed my call to Harry McDougall my salesman in the past. I conveyed my story to him and he spoke to the Billy one of the managers who helped out during the process as well. knowing the team was now in place I was already feeling better. I like used vehicles when a vehicle came in that matched my interest I received a call from Harry who recommended to me that I look at a vehicle. Harry made sure I did not just go to the dealership for the sake of looking at a vehicle. It was worth my time. so once the insurance company declared the vehicle a total loss, I was in a vehicle within two days. And it is a vehicle that I am very happy with, all of the boxes were check off in this one vehicle. The day following me picking up the vehicle Harry called me to see if everything was what I expected and I was on the move and had already put 200 miles on the vehicle. I was never once pushed into purchasing any vehicle and when I say I am very happy with my purchase. More

Helpful 0

Report | Print