Willie Mejia | Page 11

Great service, very professional. My car was done on time as promised. Evryone was very helpful. My car was done on time as promised. Evryone was very helpful. More

by iwonahirsz Verified Customer Verified Customer

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My Issue was unique but from Jay, Willie and Briyanna, they addressed all my concerns. The Service technicians and Mechanics revived my Pilot and made it look and feel brand new. The team was thorough a they addressed all my concerns. The Service technicians and Mechanics revived my Pilot and made it look and feel brand new. The team was thorough and complete. Much appreciated. A highly recommended location. Keep up the good work. RG More

by ROG7766 Verified Customer Verified Customer

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Dealership staff are very professional, service didn’t take too long, building is a nice and clean. take too long, building is a nice and clean. More

by cloveym Verified Customer Verified Customer

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You ALL have and are professional and, you take care of your clients!!!! You value your customers your clients!!!! You value your customers More

by DEANKATHY1 Verified Customer Verified Customer

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Outstanding customer service. I was very impressed with the quality of service they provided. Thank you. Alex was great. Montell was outstanding I was very impressed with the quality of service they provided. Thank you. Alex was great. Montell was outstanding More

by NYYOLY Verified Customer Verified Customer

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Took longer than I was led to believe would take , not necessarily fault of service center necessarily fault of service center More

by DCINCIRIPINI Verified Customer Verified Customer

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Every time I need anything for my car, it gets done right! Using my extended warranty or simple oil changes, it's always without any hassles! right! Using my extended warranty or simple oil changes, it's always without any hassles! More

by EDWIN Verified Customer Verified Customer

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Summary: The oil change performed at their facility resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Det resulted in an improper filling of the oil to the appropriate level. When I raised this issue with them, I was met with a dismissive attitude. Detail: I visited Valley Stream Honda to have my Honda Civic serviced with an oil change on May 4, 2024. Upon leaving the service center, I conducted a quick check of the oil level and found it to be low on the dipstick. After confirming this through multiple checks, I promptly returned to the service advisor to report the issue. After several attempts of checking the dipstick, the advisor suggested that the engine needed to be running to allow the oil to circulate and level off properly. Following their instructions, I started the engine as directed. However, the advisor checked the oil level again without wiping the dipstick, and indicated that the oil was at the correct level. I pointed out that this reading was invalid due to the engine running, which would naturally cause oil splashing and give a false impression of a full reservoir. After a proper wipe and recheck, he once again observed that the oil level was low. The car was taken back to the shop for a brief period, after which the advisor returned with the assertion that the oil had been topped off. Unfortunately, throughout this entire process, there was a lack of apology, and the attitude displayed by the advisor suggested that they were doing me a favor. While I understand that service centers can face challenges such as being busy, short-staffed, or overworked, I expect the issue to be addressed promptly and professionally. The low oil levels can lead to engine damage costing me thousands of dollars. More

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Everything went well and nice the way it supposed to be and the time was accurate and the time was accurate More

by DADYAUGUSTE Verified Customer Verified Customer

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Courtesy, faster and great service. I always love to go to the dealer in valleys Stream. I have more than 9 years going to this place. I always love to go to the dealer in valleys Stream. I have more than 9 years going to this place. More

by maribeluci10 Verified Customer Verified Customer

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