Wilmer Rodriguez | Page 4

Easy to deal with. Great sales team and management. Kudos to Daniel for truly listening to my requests and great advice in the sales/ordering process. Daniel kept me in Great sales team and management. Kudos to Daniel for truly listening to my requests and great advice in the sales/ordering process. Daniel kept me informed on vehicle status from custom order until delivery. More

by Wpapalitskas Verified Customer Verified Customer

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Another fantastic service appointment concluded with the vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress an vehicle back on the road after warranty work completed. This time around I worked with Joe, the service advisor, kept me informed on the progress and made sure all my questions were answered. I also work with Frank in the service area. In the meantime, sales advisor Scott and manager Wilmer took me through several options regarding my next car. Very professional staff, comfortable waiting room and showroom. I always highly recommend both the Sales and Service teams at BMW of West Chester. I have had 10 BMWs over the years and always do business with this group. (Formally Ottos BMW). More

by Mx Verified Customer Verified Customer

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Jay Miller. Was great, i feel I have a great experience, i would recommend it to my family and friends. Was great, i feel I have a great experience, i would recommend it to my family and friends. More

by edwcjt01 Verified Customer Verified Customer

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Hello , i have been buying b m w from jay Miller for over fifteen years, it is always a pleasure to work with him,. fifteen years, it is always a pleasure to work with him,. More

by edwcjt01 Verified Customer Verified Customer

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My first purchase from West Chester and was very pleased. Staff was friendly, knowledgeable and smooth vehicle purchase. Staff was friendly, knowledgeable and smooth vehicle purchase. More

by joeali Verified Customer Verified Customer

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Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More

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Having owned Acura for better than 20 years, I was new to the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we f the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we felt they had our best interest in mind. Lastly a huge thank you to Mickey for a fabulous detail on my BMW. More

by CLISSY1 Verified Customer Verified Customer

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First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a tick paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating. More

by charnetskylaw Verified Customer Verified Customer

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I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More

by RSMITH60 Verified Customer Verified Customer

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Mqny of the team members in both sales and service have been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years been with this dealership for many years. Good follow-up, fair dealings, and dedicated customer service. We have been a customer for almost 25 years and purchased or leased 15 vehicles. More

by dangeline7 Verified Customer Verified Customer

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