Xavier Ascencio | Page 5

I have nothing but praises to say about Margie Bonel and Xavier Ascencio. They both are amazing examples of the type of customer service that Toyota gives to their customers by always going above and beyon Xavier Ascencio. They both are amazing examples of the type of customer service that Toyota gives to their customers by always going above and beyond to make me comfortable with the process and that my vehicle is always in capable hands. I will always recommend this location to family and friends. Keep up the good work. More

by TMKBLVD Verified Customer Verified Customer

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The. Best in NYC,nice service ,nice performance and the worker are very polite and very helpful Best in NYC,nice service ,nice performance and the worker are very polite and very helpful More

by celio481 Verified Customer Verified Customer

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I went my oil maintenance service but mechanic doesn’t do the oil change and gave me the car back and supervisor said everything is good in ur car Next day when I start my car oil maintenance need sign c the oil change and gave me the car back and supervisor said everything is good in ur car Next day when I start my car oil maintenance need sign came on my dashboard I went back to service centre and asked him the same Supervisor said sir ur car need oil change after 10,000 mile pls read the book So I asked supervisor again then why dashboard sticker said ur car need oil maintenance He immediately called service attendant and ask when we need to change the oil in car He said after 5000 mile Supervisor scolded him and said we need oil change every 10,000 mile But my windshield sticker said ur car need oil change 33,300 mile and I came for the same He shows me the previous record and said in last service before 5000 mile u change the engine oil so ur car need change the oil auger 10,000 mile Now whose mistake is this ??? Why I need to take 2 round for who’s mistake? More

by ravishah611 Verified Customer Verified Customer

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I was very dissatisfied with your service. I was not treated as a valued customer. The service manager invalidated my concerns and treated me as if I didn't have a brain. I was not treated as a valued customer. The service manager invalidated my concerns and treated me as if I didn't have a brain. More

by GCMICHELE82 Verified Customer Verified Customer

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TRAVIS is very nice and cooperating while whole process. I really appreciate that but they took long to work on vehicle I really appreciate that but they took long to work on vehicle More

by Muhammad khan Verified Customer Verified Customer

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this time service has been EXCELLENT. very pleased with the service of the team. much better than previous times. very pleased with the service of the team. much better than previous times. More

by ROSEROROSARIO Verified Customer Verified Customer

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always the best service always quick to get back to you with an answer great sevice with an answer great sevice More

by djplayer1 Verified Customer Verified Customer

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The service at Toyota was exceptional in every way. From the moment I walked in, I was greeted with a warm smile and attentive staff ready to assist me. The service advisors were knowledgeable and took From the moment I walked in, I was greeted with a warm smile and attentive staff ready to assist me. The service advisors were knowledgeable and took the time to explain all the necessary repairs and maintenance needed for my vehicle. The technicians worked efficiently and with precision, ensuring that my car was in top condition when I left. The waiting area was comfortable and well-equipped, making my experience stress-free. Overall, the service at Toyota exceeded my expectations, and I left feeling confident that my car was in good hands. More

by ToyotaMan Verified Customer Verified Customer

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The service team at Advantage Toyota is professional and responsive, identifying what needs to be done to keep my vehicle on the road. Thank you. responsive, identifying what needs to be done to keep my vehicle on the road. Thank you. More

by tgilmartin Verified Customer Verified Customer

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I was Charged $150 for labor + Oil change for to basically do just an oil change no tire rotation And they didn’t top off the fluids. I called about it. The answering service had Andy returned my c basically do just an oil change no tire rotation And they didn’t top off the fluids. I called about it. The answering service had Andy returned my call The following day.. when I spoke to Andy. He had mentioned that the manager Xavier was on vacation & he would return my call the following week when he comes back from vacation that was two weeks ago. And I still didn’t get a phone call. This is not the first time this has happened, but this is the first time I’m complaining about it. I have been taking my car here for years now and the last two times it’s horrible. The service is downhill! More

by betsystingss Verified Customer Verified Customer

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