Youmni Hamami | Page 11

Great Management & Sales Team Wolfchase Honda wants your business and takes a very professional approach to insure you are pleased with your buying decision. They have the the m Wolfchase Honda wants your business and takes a very professional approach to insure you are pleased with your buying decision. They have the the make, model, and the professional knowledge that proved that this was the dealership I wanted to purchase my vehicle from today ! ! ! More

by DAVIDNDUNN Verified Customer Verified Customer

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Fantastic I appreciate the hard work by Mr Youmni in getting the best deal to keep me as a customer Also mike was very helpful in his explanation about the ca I appreciate the hard work by Mr Youmni in getting the best deal to keep me as a customer Also mike was very helpful in his explanation about the car-v More

by ABUTAMMER1 Verified Customer Verified Customer

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Promising beginning, left feeling deceived This dealership upsold an expensive new car to my grandmother who has dementia. My wife and I came in to try and purchase my grandmother’s trade-in, w This dealership upsold an expensive new car to my grandmother who has dementia. My wife and I came in to try and purchase my grandmother’s trade-in, which the dealership had taken from her well below market value. While the dealership first expressed contrition for the initial transaction and offered to sell the trade-in back to us essentially for what they put into it (greatly exceeding our initial expectations), as we proceeded with the sale it became clear that the general manager was less than forthcoming about (and perhaps even falsifying) the dealership’s actual expenses. For instance, they initially agreed to show us the bodyshop invoice, but then suddenly “couldn't find” the invoice. Instead they produced an in-house, itemized list of dealer expenses that did not list any identifying information about the vehicle, notably exceeded the initially quoted bodyshop work by over 100% ($2000 versus $900), and in any case came well short of the claimed total expenses. Our salesman, John McCoy, did seem genuinely kind and honest and to try and work out a fair, transparent deal. But culture is dictated from the top and at some point Mr. McCoy was evidently chided and benched by the GM, Mr. Hamami, for assisting us, and we were rushed onto finance before we could ask any more questions. Ultimately, we did purchase the vehicle and did in truth receive a slightly discounted price on the used car in light of the unfortunate circumstances. But what started as a transparent transaction grew increasingly questionable and icky as it developed. In short, this dealership had an opportunity to go above and beyond and win back customers after a sour experience, but it chose instead to pursue the short gain. We will not be returning or recommmending. More

by SNEED007 Verified Customer Verified Customer

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Exceptional experience The buying process was exceptional. I was no pressured rather allowed the opportunity to comfortably choose. Very nice and professional.will definitel The buying process was exceptional. I was no pressured rather allowed the opportunity to comfortably choose. Very nice and professional.will definitely recommend anyone looking for an exceptional service to go to Wolfchase Honda More

by Sulayman Verified Customer Verified Customer

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Pleasant experience Luis informative, yet not pushy, Tim, an earnest attitude of willingness to work with me and he did, Reggie honest not phony personality and a pleasur Luis informative, yet not pushy, Tim, an earnest attitude of willingness to work with me and he did, Reggie honest not phony personality and a pleasure to work with, “Rags” down to earth and eager to answer maintenance questions, Overall a satisfying and pleasant car buying experience. More

by DAN HARDER Verified Customer Verified Customer

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Best experience ever Salesman (Mickey Harmon) was very helpful it was extremely easy to business with Wolfchase Honda. Everyone was friendly and extremely helpful. We wil Salesman (Mickey Harmon) was very helpful it was extremely easy to business with Wolfchase Honda. Everyone was friendly and extremely helpful. We will do business with Wolfchase Honda again. More

by WAYNELEGGETT Verified Customer Verified Customer

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READ YOUR PAPERWORK!!!! Purchased a car at this dealership and was shocked to find that the dealership never credited me for my $3000 down payment! I went back to the dealers Purchased a car at this dealership and was shocked to find that the dealership never credited me for my $3000 down payment! I went back to the dealership to have this corrected and was told by the finance guy who assisted me (Bill) that he did not know how to read my lease agreement and could not explain to me why my finance agreement did not reflect the $3000 that I gave him the day before. Then spoke with the sales manager (Terrence) who informed me (while laughing at my concern) that he had been working in finance for 30+ years, yet he could not show me where I was given credit for the $3000 that I gave him. If you ever purchase a vehicle from this dealership, READ, READ, and READ AGAIN!!!! DO NOT LET THEM TRICK YOU INTO SIGNING ELECTRONIC FORMS - ASK FOR PHYSICAL DOCUMENTS AND READ EVERY LINE! By the way, I reached out to another Honda dealerships’ finance dept who confirmed after running the numbers, that I had indeed been ripped off and not given credit for my down payment. More

by Scammed Buyer Verified Customer Verified Customer

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Totally awesome transaction from start to finish. I have always hated shopping for a car. Most dealers treat you like they couldn’t give you the time of day let alone help you decide. But here we got I have always hated shopping for a car. Most dealers treat you like they couldn’t give you the time of day let alone help you decide. But here we got treated like rock stars. We were given several choices and test drives up find the perfect fit for our budget and life style. More

by AIMANARAFAT Verified Customer Verified Customer

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Excellent staff and sales work. Thanks so much for the staff from the time I walked in the front door to the time I left. Dan Dan setup the lease for my mother. Fred Mack transitio Thanks so much for the staff from the time I walked in the front door to the time I left. Dan Dan setup the lease for my mother. Fred Mack transitioned us to Mickey Harmon. More

by MARKMORRIS1 Verified Customer Verified Customer

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Excellent Service Just would like to recognize the great efforts by Youmni Hamami and Mike Sakaan, they were very professional and knowledgeable, helped me in determini Just would like to recognize the great efforts by Youmni Hamami and Mike Sakaan, they were very professional and knowledgeable, helped me in determining best options for me and my family. More

by ISAM8803 Verified Customer Verified Customer

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