Yvette Rivera-Coates | Page 13

Awesome experience - Neil and the entire Honda Universe team we’re professional, detail oriented and extremely accommodating. I will continue to recommend and remain loyal in the future team we’re professional, detail oriented and extremely accommodating. I will continue to recommend and remain loyal in the future More

by COACHBOYCE22 Verified Customer Verified Customer

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Yvette made me feel at ease and never once made me feel pressure getting into a new vehicle! She was amazing and worked so hard to get me exactly what I was looking for. If anyone is in the market for a ve pressure getting into a new vehicle! She was amazing and worked so hard to get me exactly what I was looking for. If anyone is in the market for a vehicle, I would 100% recommend seeing her! More

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I was greeted immediately by a very well informed professional salesman. I felt safe and clean in the environment as there were safety precautions in place. I was not rushed and quite pleased with th professional salesman. I felt safe and clean in the environment as there were safety precautions in place. I was not rushed and quite pleased with the delivery of my vehicle and the explanation of More

by FALLENTRIANGLE23 Verified Customer Verified Customer

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The checkin was very efficient and prompt. Dealership was very neat and clean. Cost was vert reasonable. Would recommend dealer to others. Convenient appointment scheduling very neat and clean. Cost was vert reasonable. Would recommend dealer to others. Convenient appointment scheduling More

by CCARUSO Verified Customer Verified Customer

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Really helpful people and make sure you get what you need to be happy. Really willl come here again and tell other people about them. to be happy. Really willl come here again and tell other people about them. More

by RROULAND Verified Customer Verified Customer

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I just had a question regarding a letter I received from Honda Universe. Yvette kindly and thoroughly answered my question. It was a positive experience. Honda Universe. Yvette kindly and thoroughly answered my question. It was a positive experience. More

by DMV7681 Verified Customer Verified Customer

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Well first of all thanks to god for this great gift and I also want to say thank you to Yvette for helping me and giving me a very great deal for a brand new Honda CR-V ex 2020 she gave a great deal and she also want to say thank you to Yvette for helping me and giving me a very great deal for a brand new Honda CR-V ex 2020 she gave a great deal and she is very accommodating I really appreciate her help and the next person I want to say thank you is ozzy a very nice guy he gave me what I want and made my day a big thanks to him too if you want to buy or get a car go look for Yvette and ozzy very nice people they will help you get what you want More

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My husband and I bought a 2020 Honda Civic sport and Yvette Rivera-Coates was amazing she had a lot of patience with us she treated us like family. Will definitely recommend her Yvette Rivera-Coates was amazing she had a lot of patience with us she treated us like family. Will definitely recommend her More

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Yvette Rivera was so helpful, so glad I came to Honda universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great... universe....I would send anyone looking for a car to Yvette....... Glenn the manager was also great... More

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After having purchased 7 cars with this dealership I have to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave th to terminate our relationship! Nick Salerno is the WORST and most dishonest -- they say he is the manager but I cannot believe anyone would leave their business in his hands. There could be some underlying issues I will not speak of here. Yvette was professional. Another salesman walked up to her desk and requested the keys to the vehicle she was getting ready to sell to us, had pulled out for us and was discussing with us -- she refused. He went and got Nick Salerno who came and took it from her and sold the vehicle we were there for to someone else! We were debating between 2 models of the same vehicle and decided to discuss the one we had originally went there to get -- she said "we can't." I asked why not? She said it was sold -- flabbergasted I asked if that was the vehicle they just came and took from her?! She replied "yes." Disgusting! I have never experienced anything as tactless and distasteful in a car dealership and prior to this experience -- Honda Universe felt like "family" to us. They said we could choose a different color or we they could get one from one of the four lots they own -- I told them that's what they should have done for the person to whom they sold "our vehicle!" It was the most bizarre experience. We currently have 2 financed and 1 leased vehicle from them and when the lease is up -- we will not be returning it to Honda Universe! We were not even thinking of purchasing a new car -- after all we have only had this one for 2 years with 22,000 miles and it's in excellent condition! They had just sent a letter that was worth looking into/considering. We left there immediately in the vehicle we arrived in, in the exact color for which we were looking! And when we decide to change the color of our vehicle, it will be done elsewhere! I guess the BEST part of the experience and relationship was truly in the hands of the sales team we previously worked with for the past 10 years! I have referred several people to them and now will inform them that IS NOT the same dealership! Besides their unethical business conduct, they have no regard for public health either; some were wearing face masks, some were wearing them under their chins, some under their noses and a couple not at all. I am a frontline nurse and have seen many patients and their families suffer due to the COVID virus, so for their ill regard of the importance of masking not knowing the health status of all who enter is despicable and I did say something to one salesman. To each his own -- but consider yourself forewarned! The next day Nick Salerno had the audacity to call to see if we were still in the market for a new vehicle, apologizing "because we were not able to work out a deal with no money down" even though he clearly stated that in the letter he sent to us and he never ran our credit which is GOOD! We could have put money down if it was going to be worth it in the end however we never got to that part of the conversation because the car was gone! We had only been there for a short time, the car was pulled in advance of us arriving so we could make a quick deal. I guess every customer is not considered equal and this is one customer that not only they have lost but I may stop driving a HONDA because of this and everyone knows I love a Honda. I will return to DCH in Eatontown -- that is where my Honda journey began and they were ALWAYS wonderful; we just happened upon Honda Universe because of a Honda Pilot we saw across the street from them. Everything happens for a reason and I do not trust that dealership any longer -- no class! There are enough bad things occurring that owe cannot control -- we certainly do not have to accept bad experiences of which we have full control! More

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