Excellent Golden all the staff and mechanics where very
professional and awesome would recommend folks any time
professional and awesome would recommend folks any time
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by Kenneth
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Jackson Acura responded
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again!
Warm Regards,
Jackson Acura Team
Very good service Reggie is nice and spent time with us
explaining the new features of the car .
explaining the new features of the car .
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by nedaden44
Verified Customer
Verified Customer
Aug 22, 2024 -
Jackson Acura responded
Thank you for your kind words! We're thrilled to hear that Reggie provided you with excellent service and took the time to walk you through the new features of your car. Our goal is to ensure you feel confident and informed about your purchase. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Warm Regards,
Jackson Acura Team
Overall a very professional and honest service center.
Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far.
Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far.
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by TT
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your positive feedback! We're delighted to hear that you found our service center professional and honest. It's great to know that Yvonne provided you with an exceptional customer experience. We truly appreciate your continued trust and are pleased that you've enjoyed each visit.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Yvonne is friendly and helpful, as always.
It's a pleasure to deal with her when bringing our car in for scheduled service.
It's a pleasure to deal with her when bringing our car in for scheduled service.
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by EmmieKay
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your kind words! We’re thrilled to hear that Yvonne continues to provide you with such friendly and helpful service. It’s always a pleasure to know that your experience with her makes your visits enjoyable. At Jackson Acura, we’re dedicated to ensuring that every customer receives the best care possible, and Yvonne exemplifies that commitment.
If you have any other needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Worst service experience of my life.
Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodne
Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodney or Yvonne sleep at night. Karma is real....
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by DOUGLAS TINKER
Aug 07, 2024 -
Jackson Acura responded
Dear Douglas Tinker,
I am deeply sorry to hear about your recent experience with our service department. This does not meet the standard of excellence we strive for at Jackson Acura, and I sincerely apologize for the frustration and disappointment you’ve encountered.
Your feedback is incredibly important to us, and we would like to understand more about what happened to address and resolve your concerns. Please contact me directly so we can discuss your experience in detail and work towards a satisfactory resolution.
We are committed to providing exceptional service and would appreciate the opportunity to connect with you to earn back your trust and business. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Respectfully,
Rodney Jones
Service Manager
(678) 259-9391
Buyer beware!
Do not get your car serviced here!
If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel compl
Do not get your car serviced here!
If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit.
I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn’t hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem.
I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn’t recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn’t hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution.
I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist.
When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue.
So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle.
Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson “everything we do, we do with excellence”.
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by Aliciatinker1
Service Price Transparency
Aug 07, 2024 -
Jackson Acura responded
Dear Aliciatinker1,
I am deeply sorry to hear about your recent experience with our service department. This does not meet the standard of excellence we strive for at Jackson Acura, and I sincerely apologize for the frustration and disappointment you’ve encountered.
Your feedback is incredibly important to us, and we would like to understand more about what happened to address and resolve your concerns. Please contact me directly so we can discuss your experience in detail and work towards a satisfactory resolution.
We are committed to providing exceptional service and would appreciate the opportunity to connect with you to earn back your trust and business. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Respectfully,
Rodney Jones
Service Manager
(678) 259-9391
Great dealership.
Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks .
Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks .
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by mishra.anil09
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that Yvonne was able to go above and beyond your expectations. Providing prompt and friendly service is important to us, and it's great to know that we succeeded in making your visit enjoyable.
If you need any further assistance or have additional feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Excellent service department!
Always professional and friendly. We will continue to bring our vehicles for service!
Always professional and friendly. We will continue to bring our vehicles for service!
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by dculhane8
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you so much for your positive feedback! We're delighted to hear that you find our service department to be both professional and friendly. It's our goal to provide exceptional service every time, and we're thrilled that we’ve consistently met your expectations.
If you ever need any further assistance or have additional feedback, please don't hesitate to reach out. We look forward to continuing to serve you and your vehicles!
Warm Regards,
Jackson Acura Team
Service was performed efficiently and addressed all
necessary items only. Yvonne did a great job of keeping me informed.
necessary items only. Yvonne did a great job of keeping me informed.
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by Bkbrownlee
Service Price Transparency
Jul 31, 2024 -
Jackson Acura responded
Thank you for your feedback! We're delighted to hear that your service was performed efficiently and that Yvonne did an excellent job keeping you informed throughout the process. Ensuring that we address all necessary items while maintaining clear communication is a key part of our commitment to exceptional service.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
We bought the car there and I go there for all my
maintenance. They are very professional, very quick and courteous. Yvonne is very helpful and always willing to help. The dealership is clean and
maintenance. They are very professional, very quick and courteous. Yvonne is very helpful and always willing to help. The dealership is clean and the amenities while you are waiting are great, Starbucks, snacks, private cubicles to work.
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by anita_desai100
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We’re thrilled to hear that you’ve been pleased with both your vehicle purchase and ongoing maintenance visits. It’s fantastic to know that Yvonne has been so helpful and that our team’s professionalism and efficiency have stood out to you. We take great pride in maintaining a clean environment and providing amenities that enhance your waiting experience, so we’re delighted that you enjoyed the Starbucks, snacks, and workspaces.
If there's anything more we can do to improve your future visits, please let us know. We look forward to continuing to serve you with excellence!
Warm Regards,
Jackson Acura Team
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28 yrs, 10 mos
B.A. Business Leadership
