Zach Claybrooks | Page 10

I've found Cobb County Toyota to be consistently competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In t competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In today's environment, It is difficult to get to know people there personally. Also communication is a weak point. The good service writers leave a 4:00 on the dot. Forget speaking with them after 4:00 pm. Also, they are gone during the lunch hour. To get a return of call from them is near impossible. The rental car I got from them, which I paid for, was dirty. Also, it flashed "maintenance required" the whole time. I expected better!!! More

by restarks Verified Customer Verified Customer

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Very disappointing service experience for my Toyota Tundra pickup! My vehicle oil change service was not executed correctly and when I brought the situation to the attention of the Service Manager - Tundra pickup! My vehicle oil change service was not executed correctly and when I brought the situation to the attention of the Service Manager - Zack, the situation hasn’t been addressed properly in my opinion. I would like to be contacted directly by the Dealership Operations Manager to share more details about the entire situation. Final Note: On a positive note, the Service Advisor named Raven was wonderful to work with. More

by face_que Verified Customer Verified Customer

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The service manager gave me a free oil change service ticket for dripping engine oil problem from the last service performed. This visit was to use that free service ticket. ticket for dripping engine oil problem from the last service performed. This visit was to use that free service ticket. More

by jason.young.lee Verified Customer Verified Customer

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I worked with Zach and he was amazing. After working with John, I started not to come back for service to Cobb county. John is rude and doesn’t listen, but Zach is amazing. After working with John, I started not to come back for service to Cobb county. John is rude and doesn’t listen, but Zach is amazing. More

by SCOTT1317 Verified Customer Verified Customer

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I always leave within the time frame that they give me and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. and the service is great. Always letting me know what important to have done to my car and how soon I need to have it done. More

by WASHINGTONSHERIDAN Verified Customer Verified Customer

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Jeff and Zack provided me with excellent service and I will recommend them both to others. Roger Hyde will recommend them both to others. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

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NOTHING GOOD, they had my new vehicle a week, returned it filthy dirty, drove it 350 miles and used 3/4 if a tank full of gas test driving a new Tundra. Service manager LIED to me claiming no one drove it ye filthy dirty, drove it 350 miles and used 3/4 if a tank full of gas test driving a new Tundra. Service manager LIED to me claiming no one drove it yet Allstate Logged the distances traveled and 18 times it was unlocked and locked during the week it was with them for a one day job installing leather seating… now my NEW TRUCK has 700 miles on it and I’ll NEVER BUY FROM COBB TOYOTA AGAIN More

by YOTSURVEYR Verified Customer Verified Customer

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Professional and friendly overall a great experience would recommend your service department to all especially to David Cobb would recommend your service department to all especially to David Cobb More

by w4rdurant56 Verified Customer Verified Customer

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Excellent service with fantastic communication and real-time updates. Thank you for all you do! real-time updates. Thank you for all you do! More

by ZEBRAGALLERIE Verified Customer Verified Customer

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The wait time, just for an oil change, was waaaay tooo long. 3 hrs wait and that too for a senior citizen. long. 3 hrs wait and that too for a senior citizen. More

by RAKSHA.DESAI11 Verified Customer Verified Customer

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