Zach Claybrooks | Page 18

The best Toyota service dept Katy was great along with Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. Todd, Zack And rest of the staff I get all my service work done on all of my vehicles. Here they always go out of their way to help me. Thanks again. More

by CANADAGREG Verified Customer Verified Customer

Report | Print

Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More

by JBENEDICT618 Verified Customer Verified Customer

Report | Print

Do not match other dealer Toyota price for service and double the cost then other dealer. double the cost then other dealer. More

by PURAV88 Verified Customer Verified Customer

Report | Print

I was very disappointed , my experience with David and Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 Zach, Todd was awful and very degrading. Todd was being very sarcastic. I even over heard his conversation with another customer on the phone at 332 pm the customer was also saying he is talking to them sarcastically. “He said mam I’m not being sarcastic.” I just looked at him like wow another customer is telling you that you are being sarcastic and rude. All I wanted was for someone to communicate with me about my car. I waited 4 hours before I asked what was going going on and when I called I felt no one cared to address my concerns from Katy given me the wrong number to corporate office to David, zach and Todd. I will never come back. I will take my car to another Toyota dealer. Communication there is extremely awful there. They over charge me when I seen them bring my car in the shop at 145pm and was done at 331pm. I will be calling better business bearu. My appointment was at 8am and all I was told is that they have over 8 cars that’s been there for a week. That I can’t expect them to call me every hour and and tell me about my car. This is not exceptable. Very sarcastic talking to me. Enough is enough never again. More

by Lisat631@gmail.com Verified Customer Verified Customer

Report | Print

The issue with my car was not typical . "a yup can take care of that", did not pertain. You will have to leave your car so we can go through steps to figure out the problem. The explanat "a yup can take care of that", did not pertain. You will have to leave your car so we can go through steps to figure out the problem. The explanation for the issue, the possible ways to handle it, were clear and honest. an experience that creates trust! thank you! More

by BEAGLEDARESTA Verified Customer Verified Customer

Report | Print

outstanding costumer service, very diligent and quick, great keeping me informed about the progress of the work on my vehicle great keeping me informed about the progress of the work on my vehicle More

by jpm4620 Verified Customer Verified Customer

Report | Print

My Brand new 2024 RAV4 that I bought 4 months ago had its back hatch trim fall off out of nowhere and they refused to repair it under warranty stating that “ since its part of the body it is not covered”. Th back hatch trim fall off out of nowhere and they refused to repair it under warranty stating that “ since its part of the body it is not covered”. They want to charge $1000 for a repairs even though the part wasn’t manufactured adequately. Ridiculous. More

by Garcia Verified Customer Verified Customer

Report | Print

hubcaps are almost a thing of the past but please put them back on good them back on good More

by MFBWELL40 Verified Customer Verified Customer

Report | Print

Keep up the good team work, working toward great communication, [t makes an awesome difference communication, [t makes an awesome difference More

by MCDANIELSMELINDA Verified Customer Verified Customer

Report | Print

The service here is excellent! Zack was extremely helpful with my oil change and helped me get in and out in a timely matter. Zack was extremely helpful with my oil change and helped me get in and out in a timely matter. More

by ROLLINS.MATT7 Verified Customer Verified Customer

Report | Print