Zach Claybrooks | Page 19

Sticker for oil change on brand new rav4 stated I needed a oil change at 5000 miles was told by the head tech oil changes aren’t covered for free for till 10,000 so I had to pay for it before before 10,000 a oil change at 5000 miles was told by the head tech oil changes aren’t covered for free for till 10,000 so I had to pay for it before before 10,000 miles. What’s the point if I can’t use my my two free oil changes. Never the less I will change my oil from now on. More

by rslawrence25 Verified Customer Verified Customer

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I've been going to Cobb County Toyota for a while. Even though I don't own it, I consider this MY Dealership. Don't change a thing! Even though I don't own it, I consider this MY Dealership. Don't change a thing! More

by rusty.thomp Verified Customer Verified Customer

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This delarship has execellent very high coustom sersrvice. Higly recommend to everyone. I have been going since 2007. sersrvice. Higly recommend to everyone. I have been going since 2007. More

by MAYNI18 Verified Customer Verified Customer

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The service department is very rude and could care less about you or your time. There is zero communication from them about the status of the repairs being made. Plus even if you are waiting on your vehicl about you or your time. There is zero communication from them about the status of the repairs being made. Plus even if you are waiting on your vehicle they’ll just stop and leave for lunch and not bother telling you that it will happen or that it will add an hour or more onto your wait. Very unprofessional. Will not go back to Cobb County Toyota for service. More

by BREIDY70 Verified Customer Verified Customer

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I recently brought my Corolla Cross Hybrid to this dealer for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working af for a safety recall related to the car’s software. They resolved the recall issue, but I discovered that my automatic trunk opening wasn’t working afterward. I returned the following day, noticing online that others had experienced similar issues with their trunk after this specific recall. Despite explaining this, I was met with aggressive and dismissive responses, and they claimed there was “no proof” that they had caused the problem. I felt they disregarded my concerns, perhaps due to assumptions about my knowledge of cars as a younger woman. After additional hassle, they eventually fixed the trunk issue, but I was treated poorly throughout. Even requesting a courtesy car rental was met with complaints from staff. While my car is now in working order, the experience left much to be desired regarding customer service. I wouldn’t recommend this dealer for service. More

by CorollaCross Verified Customer Verified Customer

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Another excellent service experience at Cobb County Toyota! Zack and Simon are always professional and courteous. Toyota! Zack and Simon are always professional and courteous. More

by burnettbuddy12 Verified Customer Verified Customer

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I had an appointment for an oil change and tire rotation at 9 AM. I got there at 8:45 and they took my car right in. Less than an hour, it was ready to go! Quick and easy! at 9 AM. I got there at 8:45 and they took my car right in. Less than an hour, it was ready to go! Quick and easy! More

by h.cottingham Verified Customer Verified Customer

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It didn’t take very long to get tires rotated for first service at 5k. service at 5k. More

by TERRY_STROUD Verified Customer Verified Customer

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My 20,000 mile service checkup went fast and smooth. The team was polite and professional The team was polite and professional More

by jhooper61 Verified Customer Verified Customer

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Service department is responsive to needs. Made hood prop good after damage during oil change. Made hood prop good after damage during oil change. More

by VKCDSC4650 Verified Customer Verified Customer

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