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Zach Gresbach
107 Reviews
Dealership Experience
6 yrs, 1 mo
Industry Experience
14 yrs, 4 mos
Languages Spoken
English
107 Reviews
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107 Reviews of Zach Gresbach
June 16, 2025
Always great service at this location The service reps are great. I recommend bringing your vehicle here are great. I recommend bringing your vehicle here More
by NO-EMAIL
Verified CustomerOther Employees Tagged: Jay Malkowski, Jonathan Stein, Rachel Aguilar, Aleiah Brown, Cruz Drahonovsky , Christopher Berger, Adriana Perez, Yazen Saleh, Alondra Sandoval
June 10, 2025
I got ripped off. Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually p Scheduled appointment for semi-synthetic for $49. Got there and Maddie said it was around $75 and the full-synthetic was $85. She said they usually put full-synthetic in my car. I told her the website said $49 for semi-synthetic. She decided to pull up the website and show me the price was around $75. So I went online and actually selected Schedule Service at their location. I put in my car’s information and it showed $49 for semi-synthetic. I showed her and she said that meant the full-synthetic wasn’t priced right either. I went with the full-synthetic that was $85 but was $75 on sale. Then she gave me another $10 off, making the total $65. When the oil change was finished, the $65 ended up being $89! There was the tax, a couple of other charges for something like $4 each, and then a “shop fee” which happened to be $10. I feel as if they wanted to make sure I paid the regular price for the full-synthetic of $85 in the end. I paid it, left this dealership, and will try to never go back there. Also, my appointment was at 10:30am and I didn’t leave until around noon. This was supposed to be an emissions test and 20-minute oil change for $49 but ended up being 1-1/2 hours and $89. I know what they did and they know because the person who greets you is the person who checks you out when the service is completed. I believe Zach, who was very nice, said Maddie was busy at the moment and he would check me out. Maddie was nowhere to be found when I was informed my total was $89. Seems too convenient. I felt horrible when I left and for most of the day after that. Doesn’t feel good to be ripped off. More
by AEANDE74
Other Employees Tagged: Maddie Wojciechowski
June 10, 2025
Very efficient- time of oil change was earlier than projected. Very friendly service and thorough explanation of any findings. projected. Very friendly service and thorough explanation of any findings. More
by MJONEIL4
Other Employees Tagged: Aleiah Brown
June 08, 2025
No complaints. Good service and shuttle service was exceptional also. Any concerns were addressed by the service advisor. Good service and shuttle service was exceptional also. Any concerns were addressed by the service advisor. More
by rjsoyk
Other Employees Tagged: Aleiah Brown
June 06, 2025
They were on point and got my oil change alot faster than I thought. Thanks I thought. Thanks More
by captainsaveahomewi
Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski , Christopher Berger
June 04, 2025
Everyone was extremely professional and kind. Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video Maddie did a great job making sure I understood everything about the visit and made sure to ask if I had questions. I really appreciated the video of the work done! Overall great experience. More
by MARGARET.NEARY919
Other Employees Tagged: Maddie Wojciechowski
June 02, 2025
Then a nice job thank you will bring my car back to them next time thanyou next time thanyou More
by DONZPLACE
Other Employees Tagged: Rachel Aguilar, Aleiah Brown
June 02, 2025
I worked with Maddie. She was excellent. Not sure who Zach is. I had 2 issues with the broader experience: 1) I was not told there was a fee for using credit card forcing She was excellent. Not sure who Zach is. I had 2 issues with the broader experience: 1) I was not told there was a fee for using credit card forcing me to drive an hour round trip to get my check book. 2) when I actually drove away the vehicle ran rough and check engine light was on. So seems vehicle was not test driven after work was completed. The problem was later resolved to my satisfaction More
by Scott.m.meyer
Other Employees Tagged: Zach Gresbach
May 31, 2025
We were concerned about the car "shuddering" whenever we started the car at a stop sign. We were told it's because the of continuous variable transmission. Less to worry about ... everything else was fine. started the car at a stop sign. We were told it's because the of continuous variable transmission. Less to worry about ... everything else was fine. More
by COMPLEXANALSIS
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