Zack Martin

Answered all our questions and was willing to work with us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! us initially electronically on pricing, and then finalized the deal over phone and in person. Very easy to work with! More

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Zack was fantastic! Accommodating, detailed and made the process simple! He’s a rock star! Accommodating, detailed and made the process simple! He’s a rock star! More

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Service was good. Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance Had the car prepped and ready for a drive when I arrived. Only minor complaint was having to wait for for financing since there was only one finance person and someone got in a couple minutes before me. More

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I had a great buying experience at this dealership. Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable wi Zack was professional, knowledgeable and patient. He took his time explaining all the features of the vehicle to me and helped me feel comfortable with the technology. I am incredibly happy to get the BMW I really wanted at a local dealer. More

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I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understandi Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽 More

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Awesome service. Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will Leah and James went over and above I felt. Leah kept me updated of the vehicle delivery schedule and James provided a great buying experience. I will be back to this dealership for my next purchase More

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An Unforgettable Car-Buying Experience at Anderson BMW in Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with th Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with the entire experience. Having owned many cars over the years, I can confidently say this was, by far, the very best dealership experience I have ever had. From the moment I walked in, the entire team at Anderson was incredibly welcoming and genuinely appreciative of me joining their family. There's a palpable sense of teamwork and dedication to customer satisfaction that truly sets them apart. A special shout-out must go to Zack Martin, who went above and beyond in every possible way. Zack not only ensured I received the best possible deal on my new BMW, but he also provided an unparalleled customer experience. He made it his top priority to facilitate a seamless transition for me, especially after a truly poor experience with a previous Jeep dealership. Zack's dedication turned what could have been a stressful situation into an incredibly positive and exciting one. His professionalism, expertise, and genuine care were evident at every step. If you're looking for a new BMW and an exceptional buying journey, look no further than Anderson. You won't be disappointed! More

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Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiting... FINALLY saw their X5 M sport pop up on Autotrader Thur morning. Leah was kind enough to snap pictures while it was still in detail. Zack, what can I say about Zack except he made the deal happen and hung with me for the 5 hours it took to get into the sales guy (that's what you get when you drive down from Milwaukee to buy a car just hours after it goes on sale, NOT blaming them.) Mike was great with the sale and worked with me as I waffled for days about the warranty that I bought, cancelled and then bought again. Absolutely never felt any pressure and these are very easy people to work with. Drove home with my car that night, slept well. Got up Friday, drove it to work. Loved it. Thanks all, you made buying my 1st BMW a breeze! More

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On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

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They were very easy to work with and accommodating, with the things we were looking for. the things we were looking for. More

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