Bill Penney Toyota - Service Center

Terrible communication and customer service. They were happy to waste 2 days of my time to not complete the work I had an appointment for and didn't have the decency to return my multiple phone They were happy to waste 2 days of my time to not complete the work I had an appointment for and didn't have the decency to return my multiple phone calls to their office and the Toyota Brand Engagement Center. In the end, I took my truck to another dealership and had everything taken care of before lunch. If my truck broke down in Bill Penney's parking lot, I'd still have it towed somewhere else. More

Service was great,Chris Scott,my service adviser, did a wonderful job.I would highly recommend him. wonderful job.I would highly recommend him. More

Just got new pads and rotors turned on all wheels at BP this morning (03/25/2024). I had a coupon for pads and rotor turned for $219.95. I made an appointment (7:15 AM Monday) with a real person over the p this morning (03/25/2024). I had a coupon for pads and rotor turned for $219.95. I made an appointment (7:15 AM Monday) with a real person over the phone and asked if this was for four wheels. I was told yes. I made the appointment. I was there by 6:45 AM . I stayed there the entire time until car was ready (~11:30 AM). To my surprise the cost was double ($481.57).. The customer service rep said the price is per axle. I showed him the coupon which said nothing about axles. He treated me as if I was some old man with dementia. That does xxxx me off. I asked for the head of the service center but that person was busy. I ended talking to the customer rep supervisor. after the rep had talked to her. I am currently waiting for the next one in the management chain. I would give them a zero except that the brakes were done. I don't expect any resolution. I do not have any respect for BP Toyota. John P Pissed Off Person More

Wow! Amazing! I cannot say enough wonderful things about my experience. Connor is awesome. He was extremely professional and caring. Connor explained ever Amazing! I cannot say enough wonderful things about my experience. Connor is awesome. He was extremely professional and caring. Connor explained everything in detail and I was out in no time at all. I am blown away. I will never take my vehicle to anyone else. Customer for life! Madeline, thank you so much! Loved the video and of you explaining what was done. Very impressive! Thank you so much💕 More

This service department is terrible! I have taken my tundra here 3 times for oil changes, tire rotation and basic maintenance. Each and every time it took at least 4 hours. There is n I have taken my tundra here 3 times for oil changes, tire rotation and basic maintenance. Each and every time it took at least 4 hours. There is no point making an appointment and coming here. The service is horrible and the people that work here are rude and act offended if you dare mention that you have been waiting an unacceptable amount of time. You are better of going to express oil change. More

I bought the car 4 months ago, and I've had problems ever since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone d since I purchased the car, I keep getting the run around, spoke with numerous people and nothing is being done. waste of time and money! Money gone down the drain!!! Now I have to pay a deductible for issues that the car had before I purchased it!! More

Drove in for an oil change and tire rotation and was met first thing by Delmon Davis and he got me taken care of and out the door. They have an excellent waiting area this is where I take my Camry for servi first thing by Delmon Davis and he got me taken care of and out the door. They have an excellent waiting area this is where I take my Camry for service and will continue to do so. More

The dealership had a very good waiting area. I had my appointment and was out in 45 minutes for 5000 mile check. Alex was my service person and he corrected some of the misinformation I had and I had my appointment and was out in 45 minutes for 5000 mile check. Alex was my service person and he corrected some of the misinformation I had and he was very helpful. More

I had purchased new tires at Costco, and I was told I needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wa needed new lug nuts for my 21 year old 2003 Toyota Tundra. Because of the age of the truck, I was reluctant to take it in to the dealership, but I wanted authentic Toyota parts, because I was getting it ready to give to my grandson when he reaches 16 years old in a few months. I was connected with Service Advisor Richard Felch, who ordered the lug nuts and told me to just come by the next day and get them put on. I took the truck in, met Richard, who was very helpful and efficient. He had the lug nuts put on at no charge, while I waited in the remodeled customer lounge. It is clean and bright, has coffee for the customers, a charging station for your electronics, and is very comfortable. My wait was very short, and while I waited, I was texted with a video “walk around inspection” of my truck. They didn’t try to sell me something else or extra. Richard came and got me in the lounge, I paid my bill for the lug nuts, and walked out with Richard to my truck. I asked Richard for his card, because we have 2 other Toyotas in our family, and I will recommend they go to Richard. He is helpful, personable and professional. He restored my confidence in dealership service! More

This is the worst service department ever your rav is ready glovebox was still out ready glovebox was still out More