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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,979 reviews

May 04, 2023

Quick process and super easy which is super helpful on an workday and I appreciate it! More

by DANIELPCONWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 02, 2023

Worked with Frank and the team in the Service Department. All were great. They kept me informed on a long lead time part for warranty service on a very new car, and completed what they could promptly. Car More

by MCCHALICHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2023 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 02, 2023

Steve Warren at VW of Medford is extremely efficient and helpful with the car buying experience. More

by Erik.Bertalan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2023 -

Colonial Volkswagen of Medford responded

Erik, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Steve can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
May 02, 2023

Colonial VW of Medford is terrific. The staff is always friendly and helpful. They have kept my Golf in fine shape since I bought it in 2012. During my recent annual service visit I wor More

by ANGELARFOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont remember name
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May 02, 2023 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you, Angela. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 01, 2023

Service staff is always helpful and repairs are completed on time. They always answer my questions promptly More

by djchristo99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Colonial Volkswagen of Medford responded

DJ, Thanks for sharing your thoughts about your service experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 30, 2023

The whole process took a few hours. I was able to take the car home that day More

by djones358
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
April 30, 2023

My experience with colonial Volkswagen and Frank Silva was absolutely superb you very much for the service More

by vfrontinan
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank Silva
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Apr 30, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
April 27, 2023

Excelente customer service. Especially frank da Silva. Take everything I need and pay attention what the need . Thanks frank More

by MARCOSGUIMARAES66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank da silva
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Apr 30, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Frank. We're glad to hear he delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 26, 2023

VW Medford provided prompt and affordable service for last 7 years. I am very happy with the service. More

by MANTUBHAUMIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 25, 2023

Steve was helpful, responsive and patient with me in leasing our new VW vehicle. He made the process easy and always gave us his honest opinion! More

by higgins.mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
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