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Harry Robinson Buick GMC - Service Center

4.7

60 Lifetime Service Reviews

6000 South 36th Street, Fort Smith, Arkansas 72908

60 Reviews of Harry Robinson Buick GMC - Service Center

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September 19, 2017

"The service team at Harry Robinson is great!"

- MH

You will always get great service at a great price at Harry Robinson. Randy Jones is one of the best in the business. Always honest and fair.

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Recommend Dealer
Yes
Employees Worked With
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 30, 2017

"Easy scheduling and very helpful!! "

- BusyMom

I love the easy scheduling of maintenance! Makes the whole process painless! Shop Local! They know us by name and always make us feel welcome!

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Recommend Dealer
Yes
Employees Worked With
LeaJane (LJ) Clotfelther
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2017

"Parking Brakes locking up"

- Leslie

We had trouble with parking brake locking up. Trouble started about 3 years ago before warranty was out. Was worked on several times over the years. Recently began to be regular problem, even though warranty was out Harry Robinson attempted to fix the problem several times, even towing car 75 miles to dealership at no cost to us. When unable to determine what the problem was we traded vehicles and so far am satisfied with trade. Amanda in customer service, the service repair department, Joey in sales and Jackie in financing were all good to try to help us with a solution to this problem.

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Recommend Dealer
Yes
Employees Worked With
Jackie Black
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Johnny Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joey Thomas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 19, 2017

"Oil change and tire rotation "

- bassin1134

Excellent service... texted my salesman James Durham about needing an oil change and tire rotation. In less than 15 minutes he had appointment set up for the next morning. Service was excellent and fast and friendly.

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Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 06, 2017

"Excellent Service adept. "

- LARRY R.

Randy in the service dept. was very professional & took care of my request. David in the parts dept. was very helpful in helping me with my needs.

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Recommend Dealer
Yes
Employees Worked With
James Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Hatwig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Randy Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David in the parts dept. was very helpful.
August 01, 2017

"Excellent Dealership"

- GladysK

Harry Robinson Dealership is excellent in every aspect. We purchased our Denali from Harry in 2013 and have used the service department for everything. Always happy staff and they are excellent at what they do. Always a great experience. Recently I have visited the Body Shop due to an accident that was not my fault. The staff in the body shop are wonderful people and very helpful. Michelle, Dustin and Candy have made the process of repair so much easier for me. They are very helpful in explaining the process. It really helps to have people that actually care and take the time to explain everything. This entire dealership is a 5 star place!!!!! Thankful to have Harry and his wonderful staff!

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Recommend Dealer
Yes
Employees Worked With
Candi Schmitt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michelle Stokes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dustin Baugh
May 05, 2017

"Excellent service "

- Bull359121

Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Michigan. He gets the job done quick and right and takes care of everyone!

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Recommend Dealer
Yes
Employees Worked With
Mart Hurst
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 28, 2017

"Great experience!"

- Nixfamsix

Tray helped us purchase our Yukon XL in August and has continued to take care of anything that we might need since! Any issues he's helped us with right away and has been so kind to us. Even tho my friends all got cookies when they bought from you and I didn't 😩 We gained a friend in Tray :) and I didn't need the calories anyways lol

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Recommend Dealer
Yes
Employees Worked With
Tray Dixon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 03, 2017 -

Harry Robinson Buick GMC responded

Thank you! Sorry about the cookies :/

January 31, 2017

"Horrible Service Rude People "

- SmithandWesson

1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my service from now on. I'll never be back to Harry Robinson. 2. Mike , in the Body Shop, was not honest about the damage he said was done by concrete: I hit a fawn, there's no concrete on the road. I have pictures he did not want to see. 3. The car was due Jan. 28. No phone call, no car, not service, dealership, body shop let me know where my vehicle was. "Mike" left for an emergency leaving me with an emergency as I have a mother in hospice and a cousin in Chemotherapy that I was responsible for taking to treatment and no car. If the DEALERSHIP had notified me, therefore MIKE or SOMEONE, I could have made other arrangements. My cousin had to be admitted to the hospital because of Friday and REMAINS there, as MY CAR remains at Harry Robinson. 4. The General Manager and I quote " what do you want me to do, run around to every department and find your car? We always make appointments a month out." I was told it was lack of parts. This dealership does not communicate with customers or care about their " emergencies " or how rude they are or untruthful, especially the General Manager. Everetts GMC ranks a 5 Star and WILL have my business going forward.

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Recommend Dealer
No
Employees Worked With
Renee Durham
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Tisevich
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 12, 2017

"Amazing service from the kindest ladies!"

- DeannaT

I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great care of me and my company car. Thanks for always caring and always being great! Never hesitate to use Harry Robinson Buick GMC. They are the best!!

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Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Annie Cates
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