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Harry Robinson Buick GMC - Service Center

4.7

54 Lifetime Service Reviews

6000 South 36th Street, Fort Smith, Arkansas 72908

54 Reviews of Harry Robinson Buick GMC - Service Center

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May 05, 2017

"Excellent service "

- Bull359121

Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Michigan. He gets the job done quick and right and takes care of everyone!

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Recommend Dealer
Yes
Employees Worked With
Mart Hurst
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 28, 2017

"Great experience!"

- Nixfamsix

Tray helped us purchase our Yukon XL in August and has continued to take care of anything that we might need since! Any issues he's helped us with right away and has been so kind to us. Even tho my friends all got cookies when they bought from you and I didn't 😩 We gained a friend in Tray :) and I didn't need the calories anyways lol

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Recommend Dealer
Yes
Employees Worked With
Tray Dixon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 03, 2017 -

Harry Robinson Buick GMC responded

Thank you! Sorry about the cookies :/

January 31, 2017

"Horrible Service Rude People "

- SmithandWesson

1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my service from now on. I'll never be back to Harry Robinson. 2. Mike , in the Body Shop, was not honest about the damage he said was done by concrete: I hit a fawn, there's no concrete on the road. I have pictures he did not want to see. 3. The car was due Jan. 28. No phone call, no car, not service, dealership, body shop let me know where my vehicle was. "Mike" left for an emergency leaving me with an emergency as I have a mother in hospice and a cousin in Chemotherapy that I was responsible for taking to treatment and no car. If the DEALERSHIP had notified me, therefore MIKE or SOMEONE, I could have made other arrangements. My cousin had to be admitted to the hospital because of Friday and REMAINS there, as MY CAR remains at Harry Robinson. 4. The General Manager and I quote " what do you want me to do, run around to every department and find your car? We always make appointments a month out." I was told it was lack of parts. This dealership does not communicate with customers or care about their " emergencies " or how rude they are or untruthful, especially the General Manager. Everetts GMC ranks a 5 Star and WILL have my business going forward.

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Recommend Dealer
No
Employees Worked With
Renee Durham
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Tisevich
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 12, 2017

"Amazing service from the kindest ladies!"

- DeannaT

I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great care of me and my company car. Thanks for always caring and always being great! Never hesitate to use Harry Robinson Buick GMC. They are the best!!

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Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Annie Cates
November 30, 2016

"Great customer service! "

- Asiriboo

Was in a couple weeks ago for a recall and had great service as always! Alexis Durham got my appointment all set for me and Cameron Selby made sure I was in and out quickly! Thanks for another great visit. Will be back!

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Yes
Employees Worked With
Alexis Durham
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2016

"Great"

- Vivian Hernandez

Victor magna was amazing and helped me in everything even beyond!!! I greatly appreciate it and would recommend him to anyone that wants to get a vehicle at Harry Robinson!! Thanks Victor for everything

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Recommend Dealer
Yes
Employees Worked With
Victor Magaña
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 31, 2016 -

Harry Robinson Buick GMC responded

Thank you Vivian.

July 21, 2016

"Excellent Service from Chad (Smitty) Smith and Reece! "

- mark1876

No hassle and the work they did was great, way higher than what I was expecting! They went above to meet my needs. Took the time to do the job right.

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Yes
Employees Worked With
Reece, Chad "Smitty" Smith
July 12, 2016

"Very Poor Service and Rude to boot!"

- Took Advantage Of

Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM customer support and they recommended we take the car to Harry Robertson Buick GMC dealer in Fort Smith Ar. Took the car and a copy of the recall to the service department and they wanted to do diagnostics first. They determined (at a cost of $106.00) that there was no problem with the electronic power steering motor and it has a bad body control module – cost to repair would be $589.00. I took the car to Rhodes Chevrolet in Van Buren and they looked at the recall document and agreed to repair it free of charge. They resolved the problem in a couple hours and didn’t charge me for work not needed like Harry Robertson Buick GMC tried to do. When I went back and asked about their findings and told them what resolved the issue, the service person just look at me like what the xxxx to want me to do? I asked to see the manager and he said he was off today but they would stand by their findings and the $106.0 charge was final! Never to return – others beware!!!

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Recommend Dealer
No
Employees Worked With
Don't Remember his name
Jul 20, 2016 -

Harry Robinson Buick GMC responded

Thank you for speaking with our service manager Jeremy about this issue. As Jeremy told you, we found that the HHR had a history code for the BCM not communicating with the power steering. It was an intermittent problem that was not current at the time we had it in the shop. The most logical diag would be to replace the BCM if it clearly showed a history code for non communication. In order to fix the problems the vehicle is having we have to start attacking the problem where the codes are showing malfunctions. We can't replace the power steering motor just because it has a special coverage, in fact, there's a high risk of the other service center you used being charged back by GM for that repair. Thank you for sharing your experience and for speaking with Jeremy. It's our intention to always do what's right and I appreciate your understanding.

June 01, 2016

"These ladies are awesome!"

- T-Bird

Amanda goes above and beyond to get you in to meet with one of the people in service. I am fortunate to have Patty take care of me.

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Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Patty Davis
May 01, 2016

"Excellent customer service!"

- Jennifer Pruitt

I recently went for service at "another dealer down the road" to have a couple of things fixed on my 2014 Acadia. Not only did that service dept NOT fix my original issues, they left my vehicle with more problems than it had to begin with! After several days of frustrations of going back and forth with them, I contacted Harry Robinson GMC's service department who listened and pointed me in the right direction. Not only did they fix my problems, they went through my entire vehicle and took care of other arising issues that I wasn't aware of that my warranty covered. They made sure I was taken care of with a nice loaner vehicle in the meantime. AND when I went to pick up my Acadia, it was much cleaner than when I had left it! ;) Thank you Drew, Brian, & Smitty!

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Recommend Dealer
Yes
Employees Worked With
Brian Hutson, Chad "Smitty" Smith, Drew Waack
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