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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,741 Reviews

4,741 Reviews of Klaben Ford Lincoln - Service Center

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May 13, 2024

The service I received at Klaben's has been the best of any car dealer I have dealt with. Whether it is Sales, Service or the Collision Center. They have all been the best in the business to work with! More

by RVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024

Easy to schedule, timeframe worked well and finished when expected. Customer service is top notch. More

by thecoverts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

The service was complete and quick. I was able to get the extra cabin and air filter replaced at the same visit. More

by Anisa Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan D'Achille
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024

Kristen kept in contact with me every few days with an update on my truck.👍 More

by spbretland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

We haven’t dealt with Klaben for about 20 years, however we bought a new Maverick from them about a year ago. We have dealt primarily with Louis Polos in truck sales and Mike Brandvold in service These two More

by hawkman33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Both Brandon and Ali are very helpful. They both have a great attitude and are a pleasure to deal with. More

by donbarrett51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Shelby is a pleasure to work with and we know our car is in good hands with Klaben Ford! More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Dave Mitchell helped me to change the lease from my husband's name to mine when my husband passed. Everything went smoothly with the assistance from the girls in finance. Joe French has been very pro More

by c71071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

The staff, especially Kristen were wonderful starting with the first day bringing my vehicle in for estimate and photos. Repairs were made and my vehicle looked great! More

by Bpprincess03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.