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Lombard Ford

Barkhamsted, CT

4.7
1,124 Reviews
Lombard Ford Inc has proudly been in business since 1982. Lombard Ford enjoys a A+ score from the Better Business Bureau. We are well known for selling more Used Ford Mustangs than any dealer in the North East. 99% of our inventory is Ford Certified Pre Owned, selling more Certified Pre Owned vehicles than any dealer in our Dealer Zone.
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385 New Hartford Rd

Barkhamsted, CT

06063

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Showing 1,124 reviews

July 05, 2022

We were purchasing our 2nd Extended Warranty plan with Lombard Ford. Emma answered all our questions and helped us complete the purchase. More

by jth22321
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

The guys in the service department are always attentive when I’m there getting my service done. I’m very pleased with the customer service at Lombard. More

by itlnprncs24j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cersoli
Jun 30, 2022 -

Lombard Ford responded

So nice of you to share your thoughts with us and others. We'll try to always maintain the level of service you expect. Your friends at Lombard Ford

June 30, 2022

Very professional, helpful and responsive. The team at Lombard Ford is top notch and will go back again. More

by DannyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cersoli
Jun 30, 2022 -

Lombard Ford responded

So nice of you to say so Danny. Hope we can always live up to your expectations. See you next time! Your friends at Lombard Ford

June 29, 2022

Emma was great at helping me with purchasing extended warranty. She is extremely knowledgeable about the product she sells. More

by Pam
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2022

The best experience every. I would give 20 starts if I could. Very honest people and great customer service. More

by marco18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Lombard Ford responded

Thank you for allowing us to service your vehicle sir. You're always welcome here. Thank you for your business!. Your friends at Lombard Ford

June 25, 2022

Recently purchased our long awaited Ford Bronco Outerbanks through Lombard. They made the whole process incredibly easy for us. We waited almost two years and Rob checked in throughout. Steve and M More

by stephaniebrown10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Lombard Ford responded

We couldn't be happier to have you as a customer. Thank you sooo much for your patience. We hope you love your Bronco so much that it will make up for the long wait. Enjoy and stay safe! Your friends at Lombard Ford

June 25, 2022

I’ve never had such a quick, easy, and painless experience like the one with Lombard Ford. Smooth and efficient! More

by arch1521
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Weir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Dew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans
Jun 27, 2022 -

Lombard Ford responded

Thank you for taking the time to let us now you how pleased you are. You were a true pleasure to work with. Take care of that gorgeous truck. You deserve it! Your friends at Lombard Ford

June 23, 2022

I asked before dropping my vehicle off on a Monday if they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursda More

by CPAYSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Obrien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Weir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jones, Alan Katz, Samantha Doyle, John Cersoli
Jun 23, 2022 -

Lombard Ford responded

Your paperwork actually reflects 13.4 hours of work that Ford was willing to pay for. The biggest issue was that it ended up being more then the manifolds which isn't something that we could see until we got in there and then we had to get permission from Ford and more parts which that takes time. Your egr outlet tube was cross threaded so that had to be fixed you had 4 manifold bolts that were broken that had to be drilled out and the threads cleaned up which took more time because if you aren't able to drill them out and save that then you have to replace the head. So we needed extra time and parts to perform the job properly. Tech time used to actually work on your vehicle was 32.2 hours the rest of the time it was down in waiting on parts and approvals from Ford warranty. It was the one and only time we've ever seen your truck and I apologize that it took longer then expected but we want to fix things properly and make sure we follow Ford's policy and procedures so we can get paid something for the work we did. You also tagged a ton of people in your post including one person who has been home since the start of covid with health issues and a couple others who have no idea who you are so I am not sure why you would get them involved and hurt them. Again I due apologize for the amount of time it was here but there are always unforseen things that can arise when you are doing work that involves taking parts off the motor especially on a vehicle that isn't serviced here and has never been seen here.

June 22, 2022

I recently purchased a Mustang GT from Lombard Ford. Everyone from our salesperson, Samantha, to the Financial Manager Mike, was outstanding. Their attention to detail was superb. We were treated as if More

by olenrv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Manager Michael , Samantha Doyle
Jun 22, 2022 -

Lombard Ford responded

We thank you both again for the wonderful reviews that you are sharing with the public. We're humbled by your kind words. We wish you only the best and hope you enjoy that Mustangs for many years to come. Stay safe! Your friends at Lombard Ford

June 21, 2022

If I could give this dealership 10 Stars I would. I’ve purchased many cars over the years but have to say Lombard Ford is by far the best experience I’ve ever had. This is my second purchase with th More

by Nancy P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jones
Jun 21, 2022 -

Lombard Ford responded

You are so kind Nancy. Thank you so much for coming back to us again for another Mustangs and for sharing your experience with others. You are such a delight to work with and you're welcome here any time for any reason. Even if you just want to pop in to visit. Take care and enjoy your newest Mustang. Your friends at Lombard Ford

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